Aristocrat Technologies jobs in New South Wales
- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 25 days ago·
- The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business…
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- Salary Search: Customer Service Representative salaries in North Ryde NSW
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- AristocratHybrid remote in Greystanes NSW 2145PostedPosted 30+ days ago·
- As a Production controller you will be responsible for the sub-assembly scheduling and for ensuring efficient production processes by coordinating production…
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- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 30+ days ago·
- The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business…
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- AristocratHybrid remote in North Ryde NSW 2113PostedToday·
- The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business…
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- AristocratHybrid remote in Greystanes NSW 2145PostedPosted 12 days ago·
- As a Junior Manufacturing Engineer will support the Manufacturing Engineer’s day-to-day tasks to acquire business process and product knowledge – particularly…
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- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 18 days ago·
- Rotate through Sales, Product Marketing, and Communications, unravelling the secrets of creating a winning business formula.
- View all Aristocrat jobs - North Ryde jobs - Intern jobs in North Ryde NSW
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- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 30+ days ago·
- The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business…
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- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 30+ days ago·
- Based in our head offices in Sydney, and working in a small but dynamic team, you will be responsible for the coordination, preparation, and submission of all…
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- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 17 days ago·
- Oversee the preparation of Aristocrat’s annual Sustainability disclosures, with the assistance of a program manager who will report to you.
- View all Aristocrat jobs - North Ryde jobs - Director jobs in North Ryde NSW
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- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 30+ days ago·
- Leading the technology execution of QA automation within the enterprise applications organization.
- Leading the identification, selection, and implementation of…
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- AristocratHybrid remote in North Ryde NSW 2113PostedPosted 20 days ago·
- Working collaboratively with various stakeholders across the business and receiving support from the Sustainability team, the Program Manager – Sustainability…
Job Post Details
Customer Service Representative - job post
Job details
Here’s how the job details align with your profile.Job type
- Full-time
BenefitsPulled from the full job description
- On-site parking
Full job description
Summary
At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.
What You'll Do
As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Technicians nationwide.
You will also be responsible for updating and monitoring all service jobs in Salesforce, provide key metric reports for customers and monitoring our call system.
Specifically, you will:
Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
Create and allocate all service jobs through Salesforce to the relevant technician
Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
Reporting and monitoring of service calls, open call reports and contract reports
Update customer database as to maintain accurate information
Follow up and report of job status to the customer as required
What We're Looking For
Epic customer service skills
Call centre experience will be highly regarded
An ability to build strong relationships with stakeholders
Experience in the gaming industry or a interest in it would be highly regarded
A good understanding of Microsoft Office suite
Experience using Salesforce would be highly regarded but not a must
The ability to be think on your feet and learn quickly
You are a team play and love to work in a collaborative fast paced environment
We work flexibly here at Aristocrat and have a hybrid work model. This role will be based out of our head office in North Ryde with free onsite parking provided, you will have the flexibility to work in the office and from home.
#LI-MS1
Company Summary
About Anaxi™
Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.
For more: www.anaxi.com
About Aristocrat
Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen