As I was at American Express for over 25 years a typical day for me would involve making sure the department had enough staff to manage the amount of incoming calls, whilst still being able to handle other tasks such as outbound calls and emails etc.
My role has changed over the years at American Express so I have had to learn and teach and implement new system, as well as setting up new departments and the hiring on new staff.
As a Team Leader at American Express it was important that I kept my manager informed of any charges or trends affecting the business, as well as positive customer feedback.
I am a very strong team player and I believe it is vital to the running of any business. I am also a loyal employee as I have been with American Express since 1989.
It's a challange to managing staff personalities and allow them to flourish in a team work environment. As everyone has their own personality and will not always get along with everyone else, sometimes this is the challaning part.
I really enjoy being able to challange myself in the workplace. I do not mind taking on extra work and responsabilities. I also take great pride in my work.