Assisting clients to secure or maintain housing.
Liaising with various organisations daily to assist with emergency accommodation when required. Attending scheduled and unscheduled home visits. Keep concise case notes. Attend meetings with or on behalf of clients.
I learnt a lot in this position. Mainly about the importance of empowering others to give them the tools required to lead more secure lives. I also gained a lot of knowledge around different cultures and to respect these differences while being able to assist in combining these beliefs and expectations to enable the stability around housing issues.
Support from management was paramount within our team. I held management in high regard due to their support with complex issues that often arose.
The most difficult part of the job was seeking the appropriate services for individual clients. With an increase in demand this became very challenging.
Positive outcomes were the most rewarding parts of the job. Small achievements were always celebrated.