HARD GOODS ASSOCIATE (Former Employee) – Palmerston – 9 March 2018
I enjoyed working with everyone at my store but management needs significant improvement the staff work extremely hard to provide excellent customer service and deserve to be treated equally because there is a lot of favoritism within the store to certain staff members.
Worst job I ever ever had as a casual. Hours are all over the place so it's impossible to plan my life. So many staff have been there for years and don't get reasonable hours, yet they hire more staff so no one will ever get good hours. (avoiding super payments and lunch breaks to save money is obviously more important then there staff) Been a easy job and quite enjoyable, casual rate is good. But after 6 months of financial insecurity and no hope for better I'm looking for something else.
Staff are great to work with - a shame with their flexibility, as they need to put on more staff and willing to pay for new staff to be employed. Overall, staff come and go, It's that type of atmosphere. No permanent roles going at the moment. No contracts.
Gain experience within Retail and dealing with customers.
Fill Associate (Current Employee) – Rouse Hill – 12 March 2018
An amazing place to work. Management and Co-Workers are very helpful and care about your overall health. Would Recommend working here! Doesn't feel like work, feels like a big family! A nice, easy-going job with some fast-paced days. Everyone is very helpful, and you get experience in working in all sorts of positions throughout the store.
Office Administrator (Former Employee) – Melbourn – 11 March 2018
I have finish the university for public administration. The job that i like the most is office administrator becouse i like to work in office . I wan a job for better life and to stay incontact with people.
Full store Recovery (Former Employee) – Bankstown NSW – 26 February 2018
i loved working there in the first place but then some managers were very discriminating towards myself and a few other employees and i didnt enjoy being there anymore, thats the whole reason i left to be honest
They refuse to give contracts or enough hours to live off of. I learned some skills in customer service but getting more training is like pulling teeth as they never give me the time. The general atmosphere and employee moral is low. Had some of the worst managers.
Fill Associate (Current Employee) – Coffs Harbour NSW – 23 February 2018
Due to money saving cutbacks there is no longer enough staff to cover all the roles. Therefore, customers are affected and staff are over worked. It is also extremely hard to get a locked in contract let alone move up the ladder.
Big w is definitely a great place to work. The work is easy to pick up and the work environment is great. The team leaders are very helpful and strive for excellent customer service. Definitely the perfect place to work if wanting a job with a big company.
A typical day at work consists of greeting customers with a smile and making their transaction as seamless as possible. I've learned that you cannot keep everyone happy but if you are a positive worker, then for the most part the people you serve and the coworkers around you, have a better day overall. The management is a very top down hierarchy, with each manager having their own unique personalities and pet peeves. For the most part I get along with most if not all managers and try to stay in their good books. The hardest part of the job is the lack of respect from some customers and few staff members. Being viewed as being at the bottom of the career food chain and therefor as unquestionably stupid. The most enjoyable part of the job is being able to interact with many people from all walks of life and making their day just a little bit better.
Fill Associate (Current Employee) – Toowoomba QLD – 5 February 2018
Through my career at Big W I have been able to learn what it is like to have a career and strive for personal and work related goals, while ensuring that I am delivering the highest levels of customer service, in an efficient and safe environment. Big W is centred around customer satisfaction; so ensuring customers enjoyed their experience with us meant that it was up to workers like myself to not only warmly greet and farewell each and every customer but tend to their individual needs through ensuring that all stock is merchandised and presented correctly according to company standards. While working at Big W my skills in customer service and care were heightened to new levels as I took pride in making every customer interaction a great one.
i worked here for a few years and i really enjoyed it, nice people, mostly nice managers, and i enjoyed fundraising and dressing up for certain events, the only reason i had to leave for due to lack of hours.
Retail Customer Service Assistant (Former Employee) – Morwell VIC – 16 January 2018
While working at Big W I enjoyed my time there. The staff were friendly and helpful. The rewarding part of my job was helping people with their purchases making the customers feel happy, even if they had had a bad day. I totally agree with a smile on your face that helps a great deal