a typical day at work included serving customers, stocking shelves and using the registers. I leaned how to use registers. the management team were incredibly helpful in my time working here. the hardest part of the job was unloading heavy and fragile stock. the most enjoyable part of the job was smelling the candles, learning about the stock and helping customers.
The money was good but other than that the management was poor. Wouldn't recommend if you want to further your career. Hard work isn't recognised and regional stores aren't very well communicated too The management would prefer to ignore issues than deal with them Being in the store was fun and Christmas was always a good time
No work/life balance, rosters are lousy. Very little support from Area Manager or Cluster Manager.
Manager (Former Employee) – Western Australia – 17 August 2017
Upselling and add ons are a huge part of KP's, even if you made budget for the day they would get on your back about not selling enough lighters. Little support from upper management when first started. Team Members were great to work with.
Boring place to work when there are no customers and lots of talk through staff about other colleagues, though good at times and good benefits. Majority of job includes stock refill and hard to reach personal and store goals.
Staff discount of 30% is good. Minimum wage and if you're a casual you'll be lucky to get 1-2 three hour shifts/week. Very unstable as they base your shifts on whether or not you're making KPI's. If you don't make them you don't get shifts. Higher management doesn't care about you unless you're making sales. They don't take complaints seriously unless they come from a customer. Ridiculous amounts of pressure to perform well, you have to make certain targets and if you don't you an ROD (record of discussion). Very hard to get bonuses but they're usually good when you do.
Bonuses are good, staff discount, if you're a student and only want minimum hours this is the perfect position.
3 hour shifts in the middle of the day, management sucks.
Fun overall but poor management and too much pressure
Ex sales assistant (Former Employee) – Queensland – 5 April 2017
Thorough training is provided for all in store products which helps a lot! Decent pay with generous store discounts and store games with the opportunity to win prizes. Not many shifts available unless you are the store manager. Sometimes unseasonable KPIs with lots of pressure from store managers to make them. I felt as though my position wasn't secure and that if I didn't make budget or certain (difficult) goals, I would be fired, even if it was just a bad week. Discussions were held on how to 'improve performance' but just pointed out how poorly you were performing or how much money You lost the store for that month with no actual tips on improving or words of encouragement. Not an encouraging or secure work environment.
Shorts shifts, pressure to upsell, position not secure.
The job is good fun and the product is easy to sell. Management are generally great, you get the occasional nasty boss but this gets followed up quickly. I don't feel as though my job is secure if I don't hit KPIs under certain managers, but my store currently does not have a manager who makes me feel like that. Great team parties and team culture.
Retail Sales Assistant (Former Employee) – Plenty Valley VIC – 24 February 2017
There is an enormous amount of focus that is placed on customer service, therefore this causes a large amount of stress and pressure on employees. Most of the training is done online, you are very much thrown into the job, this makes it quite difficult to understand what is actually required of you. sometimes there is nothing for you do which makes it boring and not a very fun and engaging work environment. You also don't get any breaks on most of your shifts. Dusk also tries to force employee motivation by holding cute team meetings and parties where there are games and prizes to win.
30% discount, a good work culture, getting retail experience, good pay rate
lack of shifts, mostly online training, can be boring, lack of diversity
Store manager (Current Employee) – Brisbane QLD – 14 April 2016
I have been a store manager at Dusk for 12 months now and the relationships you build with your team are incredible. You are faced with challenging concepts to retail and sales but when you achieve them you feel accomplished and ready to gain more success. It's really how you make it , at the end of the day you are the only person who can make or break each day at Dusk. Work it, embrace it, cdlebrate success and when times are tough just keep on smiling and you will be able to work throuh it. Especially when you have an amazingly supportive team in store. Enjoy and good luck with anyone who applies. bbrc also owns cattle farms so vegetarians and vegans please continue to stand for what we believe in.
Fun sometimes and beautiful smelling scents fragrances and TV
Team Leader - Candle maker (Former Employee) – Kewdale WA – 31 March 2016
Dusk was a good environment work place work friends were awesome we made beautiful scented candles etc but we were made redundant as they were shipping everything over to China as it was more viable and cheaper. Loved making candles and the process was hand made mostly.
Materials Co-ordinator (Former Employee) – Perth WA – 16 March 2016
Purchasing, Accounts Payable, Liaising with suppliers Forecasting of Raw Materials and Import Documentation Immediate Management was great Fun Stock take variance report Working with my immediate colleagues
Dealing with colleagues from other departments that slid their work onto others
I actually really enjoy working at dusk, great people and management is really organised. The discount is pretty good and the candles are lovely. KPI's can be hard at times but you can't really help not meeting them. Overall great place to work.
30% discount, people, den/form
Having to sell add ons (feels like I'm annoying the customer)
the people and team we worked for were happy and helpful. it was a chilled place to work and i loved and believed in their stock. It felt very natural to deal with customers and always be predictive like restocking beautiful things or talking with happy customers or build new towers or displays.
I enjoy working at dusk very much, ill will always come into work 20 minutes earlier pumped and ready to start with a smile on my face. everyone there are amazing and so nice its definanlty a great place to work!
Store Manager (Current Employee) – Gold Coast, QLD – 12 January 2016
Dusk is a well know retailer of candles and home decor, specialising in scented candles.
Typical day is to open and maintain a high level of customer care and satisfaction, to provide the perfect shopping experience everytime.
My duties include:
Receiving and ordering of stock Filing and banking Scheduling Organising work priorities Delegating duties Daily, Weekly and Monthly reporting Customer Service Merchandising
Working with a small but friendly team, no day is the same so it is highly enjoyable. There is constant updates on products so your always learning new things and acquiring new ideas to develop yourself and your skills.
There is no hard part to this job, management is always there to lead and help you in any way.
I thoroughly enjoyed my time at Dusk and loved working on a face to face basis with customers. I had a passion for the products in store and would regularly upsell to customers and meet sales targets. I worked well with co workers and this was one of the most enjoyable part of the job as well as the rapor built with customers. The hardest part of the job was possibly finding room in the store room for the new deliveries!