Employment - Sales/Customer Service Representative (Current Employee) – Bendigo VIC – 15 March 2018
Day to day work is customer service and sell. Try to get a target everyday, which is $4500 a day. Everyday is different when you work as a retailer. Some day you have an easy day and other day is a little bite harder. As an example you might met lovely customer who is happy and great full for a services other days you might meet customer who is in not a good mood and you try to deal as best as you can.
The two weeks -weekends spent working here were very interesting and informative, however I did not get much knowledge on Point of Sales terminals but it was a great work environment full of great people.
SALESPERSON (Former Employee) – Fyshwick ACT – 20 October 2017
Over all a good company to work for they recognize your importance and contribution of the sales you have given the company. I thoroughly enjoyed my 5 years of productive sales in this company. I just wanted to mention they also have a very good work envioronment. A ver good company to work for.
Great work atmosphere, positive incentives and team effort.
Sales Trainer and Retail Sales Assistant (Former Employee) – Sydney NSW – 30 September 2017
On the sales floor it was upbeat, usually a steady pace of activity and a team effort. End of day close up was to leave everything ready to start a new day, fresh and organised. I was exposed to all the product benefits, stock purchasing, stocktake, seasonal products, promotions, ordering timeframes, deliveries and a whole lot more. I saw a lot more at Head Office regarding management. FF had a strong team effort and motivational events were evident. The culture always strived for constant improvement but would offer tools to help individuals meet these goals. Perhaps the hardest part of the job when I was on the sales floor would have been dealing with such customers who are wanting high end furniture in a value for money furniture store. As the sales trainer, at times it was tough to motivate employees who only saw a job at FF as a pay packet and them not taking any pride in their ability to do well. I enjoyed many aspects of my positions at FF. I must admit being able to help a customer achieve the look and feel they wanted for their home with our products was great. Being able to offer some creative input for those customers who are unsure what to put together was fun.
Sales member (Former Employee) – Melbourne Eastern Suburbs VIC – 21 September 2017
home/work life balance favours the work side, You are expected to work most weekends and rarely do you get 2 consecutive days off. management not that approachable when it comes to helping their staff out.
Terrible place to work. No team work and staff are not valued or looked after by management. Policies and procedures such as work place bullying are not followed and if such a problem arises management don't want to know about it. Poor customer service and after sales service. Not a place I could stay working at as I found it difficult to lower my standards to work here.
for me it was an excellent place to grow, I started in sales in their Caringbah Store and within 11 months was promoted to Visual merchandiser and after some amazing years of working around Australia in various FF Stores was promoted to Project Manager.
I was given an amazing opportunity to not only get paid for something I love doing but to travel this amazing country for nearly 9 years of my life.
Was a great experience had learnt a lot good company great people to work with. It was a good experience talking to customers working with customers organising stuff on the computer and doing stock take over all the people I work with was good management didn't agree with some of the things that I had approach them with but other than that it was a really good company to work with.
Area Visual Merchandiser (Current Employee) – NSW North Coast NSW – 15 March 2017
A typical day at work
Walk showroom with store manager, discuss plans made prior and work to be done during time spent in store
Carry out work, with staff involvement, delegate, write to do list for staff to improve quality and presentation of store, Analyse sales performance of new and existing products and make day to day decisions on their position on the showroom floor
Walk through with manager at days end explain your actions and get feedback, let the manager know about plans for future visits
The job it self is self rewarding, the freedom of the role is enjoyable and the ability to get creative and forward thinking. The hardest part is the long hours and extended time away from family.
STORE MANAGER (Former Employee) – Sydney NSW – 14 March 2017
Best employer with clear vision and strategies formulated for success . Great team with friendly atmosphere at the same time very task oriented. Motivation and training provided by management to improve skills.
Bonus, Picnic, Sporting Activities and Frequent Cash Awards for achieving target
Work was fast paced and if you couldn't keep up there was risk of complaints and eventually being fired, but everyone understood the workload was big so there wasn't much face to lose if you hadn't completed it on time or as fast as others. Some co-workers were quiet while others very friendly and it made the view on the workplace change and it motivated me to improve as an employee to stay around a warming workplace with such individuals.
Super Sales Star (Current Employee) – Griffith NSW – 23 February 2017
Love the customer service aspect. Not convinced on the upper management styles above store level and whether they have ever worked on the floor working with our gorgeous customers and their realistic expectations.
Extremely long hours and working three full weekends a month