A great work environment, the staff are amazing, warm & friendly people. Unfortunately Management is not. Managers spend so much time in meetings or chatting that they don't have the time to look after their staff. There is no support structure, no consistency with training or updates. Staff often work over and above their duties with no recognition or even a thank you. Blame is quickly passed on but nothing is done to rectify it. They do have regular food days where the bosses will provide pizza or finger food for staff. They have fun games for special occasions or when promoting a sale.
Free food (sometimes), drinks on a Friday at your desk.
Hard work, rosters that constantly change, no flexibility.
Maintenance assistant (Former Employee) – Brisbane – 24 March 2017
I worked for mantra for three months and was provided with only one work shirt and only one pair of work shorts, not to mention no safety boots. When I initially started I was told that I would have a Bunnings card so that I could access materials, three months later no card in sight. I was fully expected and held accountable to uphold Mantra's manintence standard during the course of my employment. I was also expected to float between three mantra properties with three different start and finish times, not to mention using my own vehicle and mobile phone without any compensation. In the end, I lost all love for the job. There's only so much that paper clips and superglue can do, if you no what I mean.
Food and Beverage Attendant (Former Employee) – Melbourne VIC – 27 December 2016
It had good job security, but largely understaffed when very busy. The Mantra Group prioritise making money over employee satisfaction, so always have the minimum number of people on. Despite being promised a certain amount of hours, only half of those were actually given. Not the fault of the supervisor, but the management itself.
Love working with the public, Happy guest enjoying their holidays. Fantastic work place environment. Trying to please all guests would be an appropriate referral to being the hardest part of my employment.