Customer Service Officer (Former Employee) – Brisbane QLD – 5 July 2017
I was not with this company for long as it was for a promotional period only. However I found that management and other staff were invested in providing us with great training, advice, to ensure we were the best we could be, for as long as we were there. At the end of the promotion some of the staff were offered contracts with the company, but I chose to move onto other things. Overall this was a great experience for me and one I would do again if the opportunity came up.
I would have stayed in this job if I didn't have to travel so far
Registered Nurse (Former Employee) – Rockingham WA – 2 July 2017
Typical day for me would be blood taking for about 2 hours, then immunisations, dressings, sick parade ( assessment of sick navy officers) general health checks including sight and hearing. I improved the culture as I did not separate myself from the Navy Medics, but rather engaged in conversations with them as well as exchanging medical knowledge
Customer Service Officer (Former Employee) – Melbourne VIC – 11 June 2017
Their inbound call structure was a little strange... sometimes I had to transfer client depending on the number of things they wanted to discuss, which made their wait time so much longer then necessary, i pre-warned them so at least they were aware
cant think of any apart from what i mentioned prior
Corporate Administration/Full Time (Former Employee) – Melbourne VIC – 3 March 2017
Would have been a good company to grow into but there was few doctors who were really rude and hard to work with. They had big turn over of staff because of these attitudes. Specially for us girls in the front office. So honestly I didn't enjoy my time there as I would have loved to.
Nurse (Former Employee) – Melbourne VIC – 1 March 2017
Constantly understaffed so unable to take annual leave. Bullying by management which worsened when my union was contacted for advice. Constantly contacted on my days off to fill shifts (who wants to even think about work on your days off). Pressure to get callers off the phone in under 8 minutes so that the company could meet their contractual obligations. Stressful environment
Coworkers, facilities, ability to work from home
No support from management, bullying, poor work life balance
Hi there, Thank you for leaving some feedback about your time with Medibank. We’re sorry to hear that you didn’t enjoy your time with us. If you would like to discuss your experience, please contact us on P&C_Communications@medibank.com.au. Warm regards
Head of Department (Current Employee) – Docklands VIC – 20 February 2017
Many companies say they support the health and wellbeing of their staff and talk about work-life-balance but don’t actually have any supporting processes. This is where Medibank is different. All roles from call centre staff to the top level execs are encouraged to take a flexible approach to their day. Working from home is the norm for many roles unlike some companies where it is the exception to the rule. Medibank recognised the contribution of its employees through awards and rewards. It’s not about how long you have been working there it is about the difference you make. Medibank is a leader in diversity and like their flexible approach to work-life-balance they actively promote and support people from all diversity groups to come and work at Medibank.
Medibank has a great way of making you feel like you are part of the family from the moment you walk through the doors. Employees are all working towards the same goal "for Better Health" and there is a new positive energy throughout the business for C1 after the new CEO joined!
The culture is open and diversity is a great focus. There is such an authentic feeling for this through the exciting programs and employee engagement initiatives that are happening across the business and throughout the community!
Health Insurance Discounts & amazing Flexible Working opportunities!
The business was a little old fashioned and stuffy when I first joined, but the focus on innovation and the customer has re-energised the whole business!
Human Resources (Current Employee) – Melbourne VIC – 6 February 2017
Medibank is an excellent company to work for. The culture is amazing, which really helps me with doing my job well. Individuals and teams are constantly collaborating to make sure that we are all working together towards our goals.
Medibank offers fantastic flexibility, which really helps me maintain my work/life balance. In the role that I'm in, this flexibility also allows me to work wherever I feel I'll be able to deliver my best work from.
Risk Management (Current Employee) – 720 Bourke Street – 5 February 2017
Have been working here for more than 2 months. Organisation has gone through lots of changes but in general team is very nice and friendly and so are management. There is flexibility in working hours and location (eg. work from home allowed) and working conditions are great. Office is new with facilities for staff to enjoy.
On the whole I am happy with Medibank and have had a positive experience to date.
Working conditions, friendly staff and management, close to train station, reasonable renumeration.
Throughout my time at Medibank, I have both witnessed and experienced the opportunity for employees to learn and develop. Leadership have a clear strategy that is aligned to our purpose and I am constantly encouraged to be involved in projects that build upon my skills and passions.
I leverage a great mix of Flexibility in my role that helps to balance my commitments outside of work, whilst not jeopardising the delivery or quality of my work.
Although the working environments are different across our corporate office locations, each brings a united feeling of family and purpose. With Family being so important to me, i'm glad that I have found an organisation like Medibank that I also call home.
Bookings (Former Employee) – Perth WA – 27 December 2016
I enjoyed my time there, but all the staff in the Perth and Brisbane offices were made redundant in October 2015. We were placed in a room and told to look good for the takeover sale. The division of Medibank was then sold to Sonic Health Plus. Only a very small number of staff were re-employed, but on reduced wages and benefits, to the best of my knowledge.
Manager (Former Employee) – Docklands VIC – 16 November 2016
You would think working for Australia's largest health insurer would be a good experience, founded on great values, but all I found was people with misguided egos being led by people who have low emotional IQ.
We appreciate you taking the time to leave some feedback.
We strive to make each of our employee's time with us positive and fun, we also do our best to make sure that individuals are supported throughout their journey.
We pride ourselves on our values - customer focus, accountability, respect and integrity. These are values that our employees of every level understand deeply and aim for each day at Medibank.
Career development is a big focus for us has a big focus on each individual's careers and are dedicated to nurturing them to grow and develop in their roles.
Again, thank you for taking the time to leave us feedback and we wish you the best in your future career endeavours.
Warm Regards, Angela
Job Work/Life Balance
Manager (Former Employee) – Melbourne VIC – 1 November 2016
The culture is very blame and shame. Senior management set double standards. HR have no influence in changing the culture. Haphazard internal processes and systems. Internal business area conflicts and silos exist. Unprofessional workplace
At Medibank, we pride ourselves in having a culture that is professional, welcoming and respectful. Although there is autonomous work present, we do understand that we all work together for a common goal, for better health.
Again, thank you for taking the time to leave us feedback and we are sorry to hear your experience was not more rewarding. We wish you the best in your future career endeavours.