Revenue Protection Senior Officer/Supervisor, Perth WA - 26 September 2017
Supervising a team of up to forty officers at any one given shift and up to sixty officers on public holidays. Prior to start of shift was briefing to officers on safety and on roster placement of duties ie; train riding services or fare gate monitoring. During the shifts were to inspect and welfare checks on officers on allocated locations and stations. The experience I gained in this position was immeasurable in knowledge and experience in the security industry. The MSS Security management was always very supportive of new initiatives and ideas especially in safety. The most challenging part of the position was filling in vacant shifts especially on public holidays where at times would leave certain trains or fare gates unattended. This posed to be a massive challenge for management until a resolution was found. this was a great position as once again the best part of this role was offering customer service to passengers utilising the rail network.