Operations Coordinator and Branch Manager (Current Employee) – Brisbane QLD – 5 December 2017
Good company to work for. Advancement opportunities can be limited. Management caring and understand and are an open door management team. The is opportunity for employee input in to the way the company is run and the direction they are headed in.
Cant believe I still work for this company. If you have good communication and literacy and can hold a conversation don't work for MSS. If you are brain dead, have no initiative, ambition or cruising to retirement and are happy to live with ever changing goalposts then they are the perfect employer.
I have worked hard, have lots of experience completed a significant amount of training but cannot even raise a response to transfer applications away from a very basic job. I am told by MSS HR and Management that external applicants get first preference (WTF !!). The recent Vic & Tas EBA was a whitewash where some existing sites were classed as new so wages were kept down - and the marshmallow union agreed ??
SOP says you cant communicate directly with the client but the client demands it or you are removed from site. MSS want client money so won't defend guards. Supervisor wants a job with client so does their bidding. 4 week Rosters come out on last day of roster so no advance notice. Only benefit is at least MSS still pay overtime but you get rostered directly from days to nights to days with no concern of fatigue. Then MSS crack it when you point out you cant work 72hours in a row.
Revenue Protection Senior Officer/Supervisor (Former Employee) – Perth WA – 26 September 2017
Supervising a team of up to forty officers at any one given shift and up to sixty officers on public holidays. Prior to start of shift was briefing to officers on safety and on roster placement of duties ie; train riding services or fare gate monitoring. During the shifts were to inspect and welfare checks on officers on allocated locations and stations. The experience I gained in this position was immeasurable in knowledge and experience in the security industry. The MSS Security management was always very supportive of new initiatives and ideas especially in safety. The most challenging part of the position was filling in vacant shifts especially on public holidays where at times would leave certain trains or fare gates unattended. This posed to be a massive challenge for management until a resolution was found. this was a great position as once again the best part of this role was offering customer service to passengers utilising the rail network.
Great management always very supportive in taking on new ideas and initiatives
Can be challenging dealing with either highly induced drug or alcohol intoxicated passengers
Security Guard (Former Employee) – Sydney Harbour NSW – 14 September 2017
I worked on the sydney harbour bridge for about 5 months and it was the worst ever experience i have ever faced in my life .
4 on 4 off 2 days - 2 nights sleeping pattern always stuffed up always tired . Forced to stand in your position in the rain all night with the controller watching your every move , rain hail or shine was always forced to stand with no shelter at all for 12 long hours !
Low pay aswell and no management !
I dont know how i lasted 5 months , im so happy to be away from it .
Be warned people stay away !
Arriving to worl knowing that you have to come back tomorrow .
Customer Service and conflict resolution (Current Employee) – Canberra ACT – 28 August 2017
On a typical day welcome staff in the morning and then say goodbye in the afternoon, each day is slightly different to the last with new incidents arising daily that need handling. you seem to always pick up a thing or 2 to help you along. Management are there to support you as long as you abide by their rules. The hardest part of the Job is being asked to do things that are not part of your role. The most enjoyable part of the Job is the positive interaction with most staff members at your site.
Security controller and Concierge (Former Employee) – Sydney – 9 August 2017
I strongly believe that customer service is a crucial aspect of any retail business. Therefore, as a applicant I would strive in delivering excellent customer service to everyone. Furthermore, I am a very socialable person who comes across as very bubbly person who likes to interact with customers while undertaking my duties.
Aboriginal Liaison Officer (Current Employee) – Perth WA – 16 June 2017
Its an interesting and diverse industry to work in. Meeting interesting people you come across from all walks of life Pay could be better the Position should be overall and restructure to fit the workplace
Security Guard (Former Employee) – Bond University QLD – 19 March 2017
Ex shopping centre guards or disgraced former police officers employed in managerial positions - low hourly rate - only training is via tool boxes, no face 2 face training. They send training modules to ur personal email address, 2 complete at home in ur own time. Discriminate against staff that they inheritate from companies that lose thier contract to MSS. Employ staff that are incompetent and expect existing staff to train them. When they are trained existing staff are bullied or set up, until they leave.
Management are ex shopping centre guards & have no real security experience.
Absolutely a terrible company to work for, honestly do not recommend. A typical day you can expect negative criticism from management even though you follow the standard operating procedures. Ridiculded, harrassed and bullied are a few things you are mostly going to expect from day to day working for them.
Payments are very often messed up (underpaid of course) and it's quite complicated to work out how they pay when viewing the payslips.
Training is so inadequet as you are thrown in the deep end and you are unsure of what to do when it hits the fan.
YOU have been warned and read other reviews and I bet you can see the same demoninator.
Finish time so you can go home.
Terrible management, ground hog day repeat the same day over and over again.