MSS Security Employee Reviews

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The clock is ticking.
Revenue Protection Officer (Former Employee) –  Perth Western Australia10 February 2018
Revenue Protection Officer

Welcome to a dead end in your life.

Officer's are great to work with, except senior officers and the Supervisors, you'll see.

The Public Transport Authority has a lot of different groups, socialising / liaising with staff can be hard.

Remember your a CONTRACTOR, government workers do not like you.

Customers are great diverse group , Persons of interest can be a challenge.

Everything you do is for yourself eg, no progression.

Doesn't look good on your resume.
Pros
The Customers using the service.
Cons
Minimum wage, 80 hours plus minus 4 hours to accrual, etc
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Good place to work highly efficent
Security guard (Former Employee) –  Australia16 January 2018
Mss security was the biggest known company among the diffrent companies in melbourne. They use to do most of the events festivals. High standard company.
Pros
None
Cons
Long hoyrs
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Good place to work at.
Operations Coordinator and Branch Manager (Current Employee) –  Brisbane QLD5 December 2017
Good company to work for. Advancement opportunities can be limited. Management caring and understand and are an open door management team. The is opportunity for employee input in to the way the company is run and the direction they are headed in.
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No Opportunity, Poor Management with Careless Attitude
Security Officer (Current Employee) –  Melbourne VIC4 December 2017
Cant believe I still work for this company. If you have good communication and literacy and can hold a conversation don't work for MSS. If you are brain dead, have no initiative, ambition or cruising to retirement and are happy to live with ever changing goalposts then they are the perfect employer.

I have worked hard, have lots of experience completed a significant amount of training but cannot even raise a response to transfer applications away from a very basic job. I am told by MSS HR and Management that external applicants get first preference (WTF !!). The recent Vic & Tas EBA was a whitewash where some existing sites were classed as new so wages were kept down - and the marshmallow union agreed ??

SOP says you cant communicate directly with the client but the client demands it or you are removed from site. MSS want client money so won't defend guards. Supervisor wants a job with client so does their bidding. 4 week Rosters come out on last day of roster so no advance notice. Only benefit is at least MSS still pay overtime but you get rostered directly from days to nights to days with no concern of fatigue. Then MSS crack it when you point out you cant work 72hours in a row.

Stay away
Pros
Going home at end of day
Cons
Everything - MSS should be ashamed
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food at events
Security Guard (Current Employee) –  Melbourne VIC27 September 2017
People here are different a lot of workers complain staff unorganized with shifts, you told to go in early when you're there you get told to start later
Pros
free food
Cons
long hours
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Great workplace with excellent support
Revenue Protection Senior Officer/Supervisor (Former Employee) –  Perth WA26 September 2017
Supervising a team of up to forty officers at any one given shift and up to sixty officers on public holidays. Prior to start of shift was briefing to officers on safety and on roster placement of duties ie; train riding services or fare gate monitoring. During the shifts were to inspect and welfare checks on officers on allocated locations and stations. The experience I gained in this position was immeasurable in knowledge and experience in the security industry. The MSS Security management was always very supportive of new initiatives and ideas especially in safety. The most challenging part of the position was filling in vacant shifts especially on public holidays where at times would leave certain trains or fare gates unattended. This posed to be a massive challenge for management until a resolution was found. this was a great position as once again the best part of this role was offering customer service to passengers utilising the rail network.
Pros
Great management always very supportive in taking on new ideas and initiatives
Cons
Can be challenging dealing with either highly induced drug or alcohol intoxicated passengers
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money is good but management is poor.
Aviation Protection Officer (Former Employee) –  Melbourne Airport VIC22 September 2017
favors people who are favorite of the managers. There is no consideration for hard work. Regardless how much effort you put in you are just another employee who can be replaced
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Very bad company stay away people!!
Security Guard (Former Employee) –  Sydney Harbour NSW14 September 2017
I worked on the sydney harbour bridge for about 5 months and it was the worst ever experience i have ever faced in my life .

4 on 4 off 2 days - 2 nights sleeping pattern always stuffed up always tired . Forced to stand in your position in the rain all night with the controller watching your every move , rain hail or shine was always forced to stand with no shelter at all for 12 long hours !

Low pay aswell and no management !

I dont know how i lasted 5 months , im so happy to be away from it .

Be warned people stay away !
Pros
Going home
Cons
Arriving to worl knowing that you have to come back tomorrow .
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Security standards
Security/Gallery Officer (Former Employee) –  Sydney NSW31 August 2017
no advancement opportunities
stick to minimum wage


think twice before you apply

overall stay short term
otherwise u will not progress at all
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Different
Customer Service and conflict resolution (Current Employee) –  Canberra ACT28 August 2017
On a typical day welcome staff in the morning and then say goodbye in the afternoon, each day is slightly different to the last with new incidents arising daily that need handling. you seem to always pick up a thing or 2 to help you along.
Management are there to support you as long as you abide by their rules.
The hardest part of the Job is being asked to do things that are not part of your role.
The most enjoyable part of the Job is the positive interaction with most staff members at your site.
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Fun work place
Security controller and Concierge (Former Employee) –  Sydney9 August 2017
I strongly believe that customer service is a crucial aspect of any retail business. Therefore, as a applicant I would strive in delivering excellent customer service to everyone. Furthermore, I am a very socialable person who comes across as very bubbly person who likes to interact with customers while undertaking my duties.
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short sighted and disorganised HR
Security (Former Employee) –  Sydney NSW31 July 2017
Long
Nothing
Short sighted
Culture OK
the roster is 2 day 2 nights which is not easy as a sleep pattern is always disrupted
Meeting interesting people
Pros
None
Cons
Long hours / only a 2 day 2 night roster
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productive workplace
Aboriginal Liaison Officer (Current Employee) –  Perth WA16 June 2017
Its an interesting and diverse industry to work in.
Meeting interesting people you come across from all walks of life
Pay could be better
the Position should be overall and restructure to fit the workplace
Pros
Good lunch break
Cons
not enough pay
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A good place to work
Aviation Protection Officer (Former Employee) –  Dubbo NSW22 May 2017
face to face customer service.
Screening of passengers and luggage.
Fully trained in all aspects of job needs.
To ensure passengers are safe and their luggage poses no risks during flights.
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Extremely poor management who bully staff.
Security Guard (Former Employee) –  Bond University QLD19 March 2017
Ex shopping centre guards or disgraced former police officers employed in managerial positions - low hourly rate - only training is via tool boxes, no face 2 face training. They send training modules to ur personal email address, 2 complete at home in ur own time. Discriminate against staff that they inheritate from companies that lose thier contract to MSS. Employ staff that are incompetent and expect existing staff to train them. When they are trained existing staff are bullied or set up, until they leave.
Pros
Nil
Cons
Management are ex shopping centre guards & have no real security experience.
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Terrible company, do not work for!
Security Guard (Former Employee) –  Melbourne VIC19 February 2017
Absolutely a terrible company to work for, honestly do not recommend. A typical day you can expect negative criticism from management even though you follow the standard operating procedures. Ridiculded, harrassed and bullied are a few things you are mostly going to expect from day to day working for them.

Payments are very often messed up (underpaid of course) and it's quite complicated to work out how they pay when viewing the payslips.

Training is so inadequet as you are thrown in the deep end and you are unsure of what to do when it hits the fan.

YOU have been warned and read other reviews and I bet you can see the same demoninator.
Pros
Finish time so you can go home.
Cons
Terrible management, ground hog day repeat the same day over and over again.
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Nice people good job
Security Custodial (Current Employee) –  Darwin NT6 February 2017
got new experience
learned some laws
learned some of my rights at work place
had some support from company members
enjoyed the work
made some new friends
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It is a job pay's the bills.
Security Officer Duties (Current Employee) –  Perth WA23 January 2017
Day at work can be boring or have to deal with anti social people.

What I have learnt is nothing just there for the money until I find a better job.

Management don't care.

Culture of work place different people from different places.

Hardest part is going to work.

Most enjoyable of work is going home.
Pros
Money
Cons
dealing with people.
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Disgusting management
Defence Security Officer (Former Employee) –  Townsville QLD14 January 2017
If you want to work in a work place that does not care about your well being and only care about their brown noses then go ahead.

- Minimum wage
- Bullies
- Management who don't care

Trust me you can find better work anywhere else this is a terrible company
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don't take personal phone calls during work hours
Security Officer (Former Employee) –  Canberra ACT13 November 2016
no work life balance, work 8 out of 9 days and 1 weekend off every 5 weeks. ASA was totally unreasonable in the building I worked in. Totally hated it
Pros
none
Cons
no work life balance
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Overall rating

3.1
Based on 77 reviews
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2.9Work/Life Balance
3.0Salary/Benefits
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