When a customer rang in totally distressed about their account - being able to calm the customer down and sort out the problem and to help them to pay off their account in a good period of time was so satisifying.
Answered - Credit Management/Administration Officer (Former Employee) - Brisbane QLD
Since i was working in the offshore area am not sure about the commision work structure
Answered - Test Lead (Former Employee) - India
N/A Telstra Wholesale does not work on commission, this is a Telstra Retail (Telstra Shop/ Telstra phone line call centre) function. Telstra Wholesale deals with Service Providers and not end users.
Answered - Customer Service Consultant (Former Employee) - Sydney NSW
You can sell as much as you like, but if you don't get a good NPS score there is no point.
Answered - Sales Consultant (Former Employee) - North Lakes QLD
None for this role, however contractors are severely underpaid (award) by comparison to their permanent colleagues.
Answered - Field Deployment Officer (Current Employee) - Melbourne