Not very challenging easy for lower level staff
Biggest mistakes you ha e made a
D how did you overcome them?
Answered - Outbound customer service ( priority assistance) (Former Employee) - Windaree Victoria
The questions will be about customer experiences that you have had over the years and what will you be able to bring to the company
Answered - Billing Implementation Specialist (Former Employee) - Sydney Central Business District NSW
Depends on the department your applying for, mainly about your experience.
Answered - Drafting, technical phone support (Former Employee) - Bendigo VIC
Long long ago it was once asked why you would like to work for Telstra and what would you do if you do NOT get selected?
Answered - Senior Telecommunications Technical Officer STTO (Former Employee) - Sydney NSW
The usual customer service ones.
- Name a hard situation you had to tackle in customer/client service
- Name your weakness
- Name a situation you went above and beyond
Nothing special or out of the norm.
Answered - Field Deployment Officer (Current Employee) - Melbourne
Totally depends on the role you are going for.
I only had one interview and it was very technical.
Answered - IT Domain Specialist (Former Employee) - Melbourne City Centre VIC
Behavioral Interview questions
Answered - NBN Business Operations Specialist (Former Employee) - Sydney NSW
Where did I see myself in the future?
Am I great with greeting customers?
Answered - Sales Representative (Casual) (Former Employee) - bunbury wa 6230