Toll Employee Reviews

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not a great place to work
Business Development Manager (Former Employee) –  Brisbane QLD19 September 2017
this company is is about 30 years behind in culture not really in touch with the market with a "they (customers) need us more than we need them attitude"
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Productive and fun place to work.
Major Account Manager (Former Employee) –  Eastern Creek NSW5 September 2017
Toll was a great place to work, great working environment, good work ethics, management really supportive.

Flexible working conditions with days out on the road and days/hours per day in the office.

Good friendly team environment, gatherings for lunch on a Friday if we could all make it.

Client functions on a regular basis.
Pros
Client functions
Cons
None really
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Customer service
Customer service (Former Employee) –  Mascot NSW3 September 2017
Daily routine answer inbound emails and calls. Follow up enquires of deliveries. Book in collections. Track items for customers. Do audits on drivers to track items and manage enquires. Provide customers with up to date information for enquires and follow ups.
Pros
Great work culture, friendly staff and managers
Cons
no xmas party
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great work
mc driver (Former Employee) –  Brisbane QLD31 August 2017
great work ,great company,would recommend anyone to work there , you must be a good worker and driver ,alot of tight places to get into , but over all great job
Pros
alot of work
Cons
just a number in a system
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Overall good company
Key Account Management Support (Current Employee) –  Melbourne VIC27 August 2017
Overall good company with many areas to learn. Some management team is using micro management skills which is outdated.

Recent restructure put the company under stress and many issues in the operation and service areas.
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Good employer
Courier Driver (Former Employee) –  Newcastle NSW21 August 2017
Managers were excellent. The workplace culture was friendly, helpful and understanding. The pace was constant and therefore concentrating on speed signs difficult. I enjoy driving so I enjoyed this work.
Pros
Good team
Cons
High risk of offending against traffic laws because of time on the road..
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Good Labour Job
Dock Hand (Current Employee) –  Australia17 August 2017
Toll Priority is a good place to work while in school. It pays well and allows flexibility to attend classes. Whilst the management does not care much for input, the job is good.
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fun place to work great wage
Supervisor (Former Employee) –  melbourne australia14 August 2017
great place to work fast paced great wages must be good on forklift both high reach and counterbalance as well as rf scanning be commited to your job well taken care of.
Pros
great pay
Cons
none
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Flexible, Supportive and Team Oriented
Administration Officer (Former Employee) –  Karawatha QLD11 August 2017
A great team culture with supportive management and opportunities for advancement. Long lasting working relationships makes every day a pleasure. Frequent company restructuring however forces staff to relocate from their position or move on from the company.
Pros
flexible
Cons
frequent restructuring of business leading to large staff turnover
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Challenging industry to work in. Good business strategies.
Finance Lead (Former Employee) –  Dry Creek SA4 August 2017
Challenging industry, provides opportunities for advancement. People are friendly. Workplace culture continuously improving and safety is number one.

Management are very interactive and approachable. Enjoy working with both internal and external customers.

Company updates provided to every employee so we all understand and know the direction the company is heading in. Open communication lines for feedback provided.

Typical day is analysing financial data and performing financial operations.

Have undergone continuous improvement training and gained a better insight on how to deal with day to day issues and how to implement changes for a better work around.
Pros
Flexibility in working arrangements
Cons
Long hours required for busy periods
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Retention Mode
Customer Service (Current Employee) –  Australia25 July 2017
The company is in retention mode at the moment and making a lot of changes to the structure of the company. A lot of uncertainty for the direction the company is taking.
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truck driver
contractor (Former Employee) –  Perth WA24 July 2017
casual work delivering goods for well known supermarkets. Variable shift patterns - never did the same shift twice. the truckd I worked in were nice and clean.
Pros
good trucks
Cons
not guarateed work
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Work
Labourer (Casual) (Current Employee) –  Sydney NSW17 July 2017
Working at Toll has helped me a lot. The work place is very friendly. A typical day at will just be like always, pick and pack boxes onto pallets or into truck trailers. Hardest part of the job is to keep up with hydration, the supervisors sometime will say keep working due to frequent loads coming into the warehouse. The most enjoyable part of the job is knowing that even it is hard work, I still get paid a lot of money, also communicating with my fellow workmates and supervisors while waiting for load to come in
Pros
Short hours
Cons
No lunch break, no air con
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Toll is currently regrouping
State Equipnemt Manager (Former Employee) –  Perth WA3 July 2017
Currently reducing departments and management team.
Toll nationally has commenced a restructure through out all departments to reduce overheads and endeavour to reduce overall costs.
In general Toll is a good work place and will again be on track to kick goals in the Transport industry.
Pros
Modern well maintained. Equipment
Cons
Margins in transport is not high resulting in current restructure
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Fun workplace and large working working population.
Victoria/Tasmania Safety Manager Vic/Tas (Former Employee) –  Vic/Tas27 June 2017
Previously a good company to work for.
The introduction of new management is a suck and see situation.
There are a few staff being made redundant due to the company's ongoing losses.
Pros
Autonomous and self paced work.
Cons
Long hours and challenging environment.
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Poor managment/supervisor team
Full Time Casual (Former Employee) –  Prestons NSW27 June 2017
Work place is dead and boring. Very cutthroat if you dont meet the kpi's, and also very very strict to where you have to ask for permission to breath.
Pros
None
Cons
Everything!
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From playing cards at lunch to a good banter with the workers and managment over all a good safe work place
Warehouse Storeman (Former Employee) –  Ingleburn NSW22 June 2017
Toll are very safety conscious across all there sites, the work team environment at the site i was at was awsome, friendly and very helpful its a pity the contract ran out.
Pros
Company bbqs every month and good enviroment
Cons
Very hard to make permanent
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She'll be right - oh no it won't
Project Officer (Former Employee) –  Banksmeadow NSW19 June 2017
Sometimes they say bigger is better however in the case of Toll it is the reverse.

With multiple acquisitions over the past few years it is apparent that the previous management totally disregarded the need to assimilate the various companies acquired, consequently lost focus on their core values.

In doing so Toll now duplicates many roles and responsibilities and the proof is in the pudding with Japan Post having to write off somewhere in vicinity of $2 billion dollars.

It will be a number of years for this No1 Transport & Logistics company to return to the black, however small their annual profit will be.

Instead of paying execs far more than they are truly worth, maybe Toll should reinvest in their "grass roots" staff and show more loyalty and respect in their roles, though this seems seems to be epidemic in many Australian businesses.
Pros
At present - none.
Cons
Plenty with the same number of senior managers still employed, who sat back and allowed this iconic company meander aimlessly.
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table tennis
Casual Labourer (Former Employee) –  Greystanes NSW15 June 2017
- the management were real cruel and unfair to us workers
- i didn't enjoy it there at all
- money is motivation
- i did learn how to use scanners and how to pick pack which was good
- how to lift properly and stack correctly and safely
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very stressed environment
Dock Hand (Former Employee) –  Larapinta QLD31 May 2017
Less qualified person hold the responsibilities, which impact the team productivity. Groupism and favouritism is very high within the work place. Discrimination can me smelled most of the days.
Pros
Regular team building tool box meetings
Cons
Unable to implement the team feedback for the team work environment.
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Overall rating

3.7
Based on 419 reviews
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3.5
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3.6
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3.2
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3.3
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3.5

CEO Approval

66%
171 ratings
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