Toll Employee Reviews

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Good company looks after its workers
Casual Employee (Current Employee) –  Perth WA16 January 2018
I've been employed by Toll People since March 2017
Toll People provided work when I needed it and was very patient when I needed time off work due to operation needed, (appendix).
I'm currently still employed by Toll People.
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high production but lack of safetystandards
Forklift operator loading and unloading trucks (Former Employee) –  Darwin NT12 January 2018
high production levels but at times safety was second place to get production with a lack of ppe for the work preformed sometimes in contact with toxic chemicals with no specific ppe
Cons
no nonrecognition of good work
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Productive and warm environment
Internal Sales Executive (Former Employee) –  Bankstown NSW11 January 2018
Great team spirit together with terrific management staff made it a very warm and friendly environment.

Very full on day once the telephone lines were opened for business and so the lunch break was a great break to unwind from the very busy schedule.

Learning to cope with irate customers over the phone and making sure that by the end of the conversation that you were there to assist.

The best part of the job was forming a great rapport with my customers.

Overall out Team survived many enjoyable years together and formed a very close bond with each other till we were all split up because of new management who took over and decided to relocate our division to Melbourne.
Pros
Free Staff Xmas Parties
Cons
No Xmas Parties after the new management arrived.
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Great Managers and Leaders
National Sales Support / Business Analyst (Former Employee) –  Sydney NSW7 January 2018
Toll Express was a great place to work and there has been a lot of changes in the last few years

Management and Team cared about the customer, staff, work safety and doing the right thing.

Great place to work and only suitable for those with an "I can" and "I care" attitude
Pros
Great People
Cons
Long Hours if not careful
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Always kept moving and for reasonable rates
Interstate Sub Contractor (Current Employee) –  Karrawatha Qld, Adelaide Sa4 January 2018
Working for toll as a subcontractori have found as a great experience and have been able to go to places i wouldnt been able to go with other employers or companies the staff weather it be the manager the supervisor or the 'sh#t kicker' are really awesome and always make you feel welcome and always listen to any concerns that one has to do with the job.
Always given plenty of time to get to your destination and toll is very safety conscientious.

The only down fall is having load restraining equipment go missing off the trailers but is always replaced when supervisor at the other end is notified.
Pros
Always paid on time 14 days after job finished, dont have to touch the freight, depot to depot, great staff to work with and for
Cons
People loading trucks dont always restrain the load tight enough, at times over regulated paperwork.
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end of month morning tea/lunch
Credit Team Leader/ Credit Officer (Former Employee) –  Brisbane QLD2 January 2018
As a Credit team leader/Accounts I managed the daily work with the team members (6) in reference to download various bank statements, cash allocation, closing of the relevant bank statements and submitting to head office in Melbourne
I have the reconciliation of accounts receivable ledger, Days Sales Outstanding (DSO), collections of debt and cashflow.
Accounts payable and General Ledger processes.
Working in these roles has required exceptional skills such as delivering high quality customer service, reconciliations, accounting systems, the ability to work under pressure and meet deadlines

Adapted very quickly to Toll Group various accounting/operations software - Unibis, Pronto, Toll Works

Toll Group management - professional, very supportive, open communication and transparent, focus on safety

Workplace culture - professional, supportive, respectful, empowering and continuous improvement

The desire for perfection which actually made me a very strong administrative with high attention to detail

Successfully collected and reduced account receivables debts by over 10% (3 million approx.) for Toll Group business units
and developed solutions for cash allocation processes to be more efficient maximising productivity

Achieving goals and have a passion to work, very loyal and hard worker
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Job stability but no growth investment for staff
Security Team Lead (Current Employee) –  Toll ipec WA28 November 2017
Company only invests development in some staff and not others managers need to be empowered and trained more to identity staff strengths and help build on them through further training and development.
Pros
Monday to friday work
Cons
Lack of investment in staff
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Fast paced and exhausting work.
Dock hand (Former Employee) –  Melbourne VIC22 November 2017
As a dock hand you're pretty much just a worker ant. You get one break and this time of year (Nov) will work long shifts in increasing warmer weather. They seem behind other freight companies to me. Their system and routine seems dependant on a system that crawls like a snail. You cant help but think how much quicker the work would be done if they addressed this. I also think the role is somewhat to physically demanding for a possible 5 day 7-8 hour shift. You walk out of the place physically spent. I would say this is why there is so many worker turnover in this department. The pay is ok, could be better considering the heavy workload and the heat you work in. It gets very very hot in truck trailers. Conditilns are good, management very approachable etc.
Pros
Excellent enviroment, nice peoples very safe.
Cons
Way to physically demanding, pay could be better considering the hard labour involved, conveyer system is horrible.
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Adequate facilities with some fun people to work with
Delivery and Pick Up Driver (Former Employee) –  Western Suburbs WA31 October 2017
You were required to work very hard and long hours. I learned that it was important to pay attention to your supervisor's advice and instructions. He was your best friend and the face of the management. The culture was to do everything NOW. But without understanding you can't issue intelligent instructions. The hardest part is Christmas time. Massive amount of work and no extra time to get it done. You can be physically exhausted before you leave the depot. But the best part and most enjoyable was the end of the day when all was finished and a few words with the other workers.
Pros
Christmas bonus & the sausage sizzles
Cons
Long Hours and waiting to get unloaded
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Good
Part time until Feb 2016 (Former Employee) –  Perth Airport WA25 October 2017
A good employment opportunity. Good day to day operation, most people were enjoyable to work around. There was a negative culture associated with much of the facility which was disappointing.
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good company to work for
toll marine logistics (Former Employee) –  Portsmith QLD21 October 2017
I found toll to be a great company to work for as the team i worked with were a good group of people, the management was really good, you could talk to them without feeling pressured and they were understanding. the high safety standards made me feel safe while working there and it was just a really good experience overall.
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Exciting progressive customer focussed company
Business Systems Training Manager (Former Employee) –  Brisbane QLD20 October 2017
I worked with the company for 28 years and 4 months. The job was always challenging and rewarding. Management was always available to assist and I learnt a great deal about the transport industry, customer focus and continuous improvement cultures.
The hardest part of the job at times was the hours and engendering a sense of ownership about the systems.
The most enjoyable parts of the job was watching the company grow, training new incoming recruits, maintaining the computer systems and the team environment that existed in the national administration office. All this made me feel that I was making a good contribution to the growth of the business.
Pros
Job satisfaction
Cons
No longer have the job
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Toll
Store person and machine operator (Current Employee) –  Melbourne Western Suburbs VIC18 October 2017
Great company, high safety standards. Extremely good culture across all toll sites. Always opportunities to progress within the company. Always expanding.
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Working at Toll
Head of Credit Management (Former Employee) –  Melbourne VIC16 October 2017
To be successful at Toll you need to be dynamic, think on your feet, adaptable & be able to use your skills across many departments & roles. If you can do this then Toll offers great challenges & experiences for the self motivated person looking to take their career to the next level.
Pros
Diversity
Cons
Communication
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Toll needs to sort out their work policies as they preach 1 but not abide by their policies
Line Haul Driver (Current Employee) –  Karawatha15 October 2017
I found toll have 2 rules in their policies their written policy and a policy they work by if you speak up you will get burned if you say no to a run then you will miss out on further runs and be put on change overs or just doing the Toowoomba dog run
Pros
None
Cons
You work to suit them
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not a great place to work
Business Development Manager (Former Employee) –  Brisbane QLD19 September 2017
this company is is about 30 years behind in culture not really in touch with the market with a "they (customers) need us more than we need them attitude"
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Good casual job
Dock Hand (Current Employee) –  Blacktown NSW10 September 2017
This job is good pay for anyone in college or university, but wouldn't recommend to someone looking to support a family considering the hours can fluctuate from week to week.
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Productive and fun place to work.
Major Account Manager (Former Employee) –  Eastern Creek NSW5 September 2017
Toll was a great place to work, great working environment, good work ethics, management really supportive.

Flexible working conditions with days out on the road and days/hours per day in the office.

Good friendly team environment, gatherings for lunch on a Friday if we could all make it.

Client functions on a regular basis.
Pros
Client functions
Cons
None really
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Customer service
Customer service (Former Employee) –  Mascot NSW3 September 2017
Daily routine answer inbound emails and calls. Follow up enquires of deliveries. Book in collections. Track items for customers. Do audits on drivers to track items and manage enquires. Provide customers with up to date information for enquires and follow ups.
Pros
Great work culture, friendly staff and managers
Cons
no xmas party
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great work
mc driver (Former Employee) –  Brisbane QLD31 August 2017
great work ,great company,would recommend anyone to work there , you must be a good worker and driver ,alot of tight places to get into , but over all great job
Pros
alot of work
Cons
just a number in a system
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Overall rating

3.7
Based on 445 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.6
Job Security/Advancement
3.2
Management
3.2
Culture
3.5