Academic Services - Enjoyable work with great benefits. Poor management and nepotism.
STUDENT SERVICE REPRESENTATIVE (Former Employee) – Melbourne VIC – 17 July 2017
I was working as a Student Service Representative within Academic Services. A typical day could see me either answering phone calls or face-to-face enquiries from both current and prospective students. I learned a great deal about the functioning of Universities and the significant level of bureaucracy that goes into their management. Some of which is very obviously redundant and self-serving.
Whilst my day to day interactions with my colleagues and managers were positive, there was a deep-running current of disrespect and indifference towards staff. I would caution this by saying this was my experience in Academic Services, particularly Stop 1 and the Contact Centre. A complete lack of trust in staff and their capabilities led to significant micromanagement. I'd squarely lay the blame at senior management's feet, as pretty much everyone else that works there are decent and kind people who will make it enjoyable to come to work.
I would underline all of this with the premise that I may just be bitter and jaded after working there a long time. If you enjoy significant direction and oversight in your work, then Stop 1 at Unimelb is the place for you.
Remuneration, flexibility, job security.
Nepotism, weak management, gargantuan bureaucracy.