2nd Level Support jobs
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- HCLTechAustralia
- To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT…
- View all HCLTech jobs - Australia jobs - Operations Analyst jobs in Australia
- Salary Search: Analyst (Support & Operations) salaries
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- Australian Red Cross LifebloodAdelaide SA 5000
- Parental leave
- Employee assistance program
- Salary packaging
- Provide onsite and remote support across 1st and 2nd level technical issues.
- Troubleshoot and resolve desktop, hardware and software issues across 1st and 2nd…
- WorkCover QueenslandBrisbane QLD
- Study assistance to support ongoing education and professional development.
- You’ll manage and resolve incidents and service requests efficiently, ensuring a…
- View all WorkCover Queensland jobs - Brisbane jobs - Service Desk Support jobs in Brisbane QLD
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- Alphalake AiAustralia
- Ensures perfection in service levels.
- This "follow-the-sun" support model ensures Alphalake customers receive the best level of 24/7 support services,…
- View all Alphalake Ai jobs - Australia jobs - Technical Support jobs in Australia
- Salary Search: Technical and Customer Support salaries
- Ramsay Health CareNedlands WA 6009
- Referral program
- Salary packaging
- Ensuring patients possess the appropriate level of health fund coverage.
- Effective Communication and Interpersonal Skills: A high level of communication will be…
- View all Ramsay Health Care jobs - Nedlands jobs - Clerical Worker jobs in Nedlands WA
- Salary Search: Clerical Officer salaries
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- University of NewcastleCallaghan NSW 2308
- Employee discount
- As a Client Support Officer, you will have the opportunity to work across multiple support zones and engage with staff and students across the University.
- AnacondaVictoria
- Gym membership
- Employee assistance program
- Profit sharing
- Provide 1st, 2nd and 3rd level support for the Family/Owners Desktop Services.
- Provide 2nd and 3rd level support for Spotlight Retail Group Desktop Services…
- View all Anaconda jobs - Victoria jobs - Support Analyst jobs in Victoria
- Salary Search: Desktop Support Analyst salaries
- See popular questions & answers about Anaconda
- AnacondaVictoria
- Gym membership
- Employee assistance program
- Profit sharing
- Provide 1st, 2nd and 3rd level support for the Family/Owners Desktop Services.
- Provide 2nd and 3rd level support for Spotlight Retail Group Desktop Services…
- View all Anaconda jobs - Victoria jobs - Support Analyst jobs in Victoria
- Salary Search: Desktop Support Analyst salaries
- See popular questions & answers about Anaconda
- Victoria PoliceGeelong VIC
- A wide range of general office support duties, including data entry and the use of various software applications relevant to the role with a high level of care…
- View all Victoria Police jobs - Geelong jobs - Administrative Officer jobs in Geelong VIC
- Salary Search: Administrative/Property Officer salaries
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- Mercy Health AustraliaWerribee VIC
- This position is responsible for providing reliable 1st and 2nd level technical support to end users across Mercy Health, ensuring incidents and service…
- View all Mercy Health Australia jobs - Werribee jobs - Technical Support jobs in Werribee VIC
- Salary Search: Technical Support Officer salaries
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- Sydney South West Private HospitalSydney NSW
- Opportunities for promotion
- Insurance services
- Excellent customer service, organisational and communication skills High level attention to detail.
- Previous experience in a hospital or similar is preferred.
- HealiusMayfield NSW 2304
- Childcare assistance
- Paid training
- Health insurance
- Insurance services
- Employee assistance program
- Salary packaging
- Employee Assistance Program (EAP) – Free and confidential wellbeing support for you and your immediate family.
- Role type: Permanent Part time (22 hours p/w).
- View all Healius jobs - Mayfield jobs - Collector jobs in Mayfield NSW
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- Bayside City CouncilSandringham VIC
- Parental leave
- Gym membership
- Work from home
- On-site parking
- A solid understanding of the role of the Help Desk and 1st & 2nd Level support.
- Purchasing of peripherals and monitoring stock levels.
- View all Bayside City Council jobs - Sandringham jobs - IT Support jobs in Sandringham VIC
- Salary Search: IT Support Officer salaries
- See popular questions & answers about Bayside City Council
- Harris ScarfeVictoria
- Gym membership
- Employee assistance program
- Profit sharing
- Provide 1st, 2nd and 3rd level support for the Family/Owners Desktop Services.
- Provide 2nd and 3rd level support for Spotlight Retail Group Desktop Services…
- View all Harris Scarfe jobs - Victoria jobs - Support Analyst jobs in Victoria
- Salary Search: Desktop Support Analyst salaries
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- SpotlightVictoria
- Gym membership
- Employee assistance program
- Profit sharing
- Provide 1st, 2nd and 3rd level support for the Family/Owners Desktop Services.
- Provide 2nd and 3rd level support for Spotlight Retail Group Desktop Services…
- View all Spotlight jobs - Victoria jobs - Support Analyst jobs in Victoria
- Salary Search: Desktop Support Analyst salaries
- See popular questions & answers about Spotlight
- NavitasWest End QLD
- Health insurance
- Gym membership
- Salary packaging
- Paid volunteer leave
- Excellent attention to detail and high level of accuracy in all administrative activities.
- Health & well-being packages including free counselling and well-…
- View all Navitas jobs - West End jobs - Student Advisor jobs in West End QLD
- Salary Search: Student Engagement Advisor salaries
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Job Post Details
Analyst (Support & Operations) - job post
3.73.7 out of 5 stars
Australia
You must create an Indeed account before continuing to the company website to apply
Job details
Shift and schedule
- Shift work
Location
Australia
Full job description
Others, South Australia
Job Summary
To resolve assigned tickets/provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.
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Job Summary
To resolve assigned tickets/provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.
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