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Join ACMI as a Casual VX Guide (FOH), welcoming visitors, delivering talks and tours, supporting exhibitions, and creating engaging, inclusive museum experiences.

About ACMI

ACMI is your museum of screen culture. Watch, play, make and discover the universe of screen-based art, films, TV and videogames. Visit us in Naarm/Melbourne's Fed Square, online and on tour. Our museum attracts millions of visitors through a vibrant offer of exhibitions, screenings, commissions and festivals. ACMI's industry, education and creative incubator programs inspire and develop the next generation of screen creatives. We are a globally recognised hub that connects people, communities, technology and ideas to shape our futures. More at acmi.net.au

About the role

Join the ACMI Visitor Experience team as a casual VX Guide – Front of House (FOH) for our new exhibition Lifelike. Opening in November 2026 Lifelike is a major new exhibition celebrating the magic of movie puppetry in all its forms. ACMI's VX Guides are responsible for the operational delivery of Lifelike, and our other public facing programs.

VX Guides – Front of House (FOH) welcome a diverse range of visitors to our museum including families, students and tourists. VX Guides are generous and proactive in supporting visitors to have a positive and memorable experience at ACMI. VX Guides deliver talks, tours and introductions to visiting groups including schools, assist visitors in exhibitions and perform gallery invigilation.

This is a casual position running for the exhibition from 8 November 2026 – 18 April 2027.

What you'll bring to the role

• Demonstrated experience in delivering high-quality customer service with the ability to confidently sell and promote the museum's paid offers.

• Well-developed communication and interpersonal skills, with the ability to engage members of the public by presenting a working knowledge of exhibition concepts to enhance the visitor experience. Experience delivering talks and tours to groups.

• Demonstrated ability to work flexibly and collaboratively in a diverse visitor experience team with the capacity to learn and apply new skills, processes and procedures.

• The ability to operate calmly and effectively in an environment of high visitor volumes, including school groups, ensuring the safety of visitors and exhibition works.

• The ability to work weekdays, weekends and/or evenings, with availability across the whole exhibition period.

• We value a range of languages and welcome candidates with additional language skills.

What we offer

• This Grade 2 role is offered on a fixed-term casual basis with an hourly rate of $39.15 plus super and allowances. A current Victorian Working with Children Check is required for successful applicants.

• A talented, committed and creative team of people with a passion for screen culture, technology and media, cultural diversity, and inspiring new forms of creativity in our communities. A museum and workspace that provides an exceptional space to collaborate with colleagues located in the heart of Melbourne in Federation Square (just a 5 min walk from Flinders Street station).

• As a valued team member, you can enjoy complimentary and discounted tickets, discounts at our shop and cafe, access to wellbeing activities, learning and development programs and our Employee Assistance Program. Flexible working, including a mix of onsite and work from home days depending on your role. Visit the ACMI website to learn more about working with us.

How to apply

To obtain a position description and apply online visit ACMI Careers. Follow the online application process, submit your resume and a brief chat-to-camera-style video (2 minutes or less) introducing yourself, outlining why you're interested in the role and how your experience makes you a good fit. At the top of your resume:

• Include the link for your video. We recommend using the video sharing platform loom.com to create this and avoid using platforms that require passwords to view.

Please contact us via peopleandculture@acmi.net.au or 03 8663 2200 to discuss making adjustments to the recruitment process for your accessibility needs.

Applications close Tuesday 13 October 2026 at 11:59pm.

Please note interviews will be held 19-20 October 2026 onsite at ACMI. If selected for an interview you will be required to deliver a 1-minute talk on a moving image work of your choice e.g., a game, film, artwork, or object from the ACMI collection.

ACMI is a museum in which new technologies are a core part of what and how we do things. We expect applicants may use Generative AI in their application. If you have chosen to utilise these tools, please let us know, together with a list of tools used.

ACMI is a child safe workplace and actively promotes the safety, wellbeing and inclusion of all children from all backgrounds. ACMI is an equal opportunity employer, committed to building an inclusive workplace that supports diverse thinking and innovation. We encourage applications from First Nations People, people of culturally diverse backgrounds, Deaf and Disabled people and people from the LGBTIQA+ community. All sectors of the community are welcome to apply.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. The successful applicant is required to complete reference and background checks prior to employment, including a Working with Children Check where required and National Police Check.

• Naarm is the traditional Aboriginal name for Melbourne which encompasses the traditional lands of the Kulin Nation, a collective of five Aboriginal language groups, the Wurundjeri, Boon Wurrung, Wathaurrung, Taungurung and Dja Dja Wurrung.

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