Academic Service Officer jobs

The Opportunity

Two exciting part-time opportunities are available for Information and Services Officers with Monash University Accommodation. You don’t need previous experience in student accommodation - we’re looking for people who genuinely enjoy helping others. Whether you’ve worked in hospitality, retail, reception, customer service or administration, this is an opportunity to build your skills while supporting students at one of Australia’s leading universities.

As an Information and Services Officer, you’ll provide information and support to prospective and current students, helping them navigate accommodation options and access the services they need. You’ll work across a diverse range of activities, including applications, offers, allocations and bookings, responding to enquiries, supporting events and maintaining accurate records and information. This is an ideal role for someone who enjoys variety, problem-solving, connecting with people and making a positive difference to the student experience.

About You

You’ll have experience in a customer-focused administrative or service environment, with strong organisational skills and the ability to manage competing priorities, meet deadlines and adapt to changing requirements. You’ll bring sound analytical and problem-solving skills, a high level of attention to detail and confidence working with data, systems and financial information.

You’ll be a confident and clear communicator who can provide high-quality advice and support to a diverse range of students, staff and external customers, including in response to complex enquiries. You’ll work effectively both independently and as part of a team, using initiative and sound judgement to achieve positive outcomes. Experience working with university systems such as SAP or Callista, along with Microsoft Office, G-Suite or equivalent systems, would be highly advantageous.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. Whilst this role is worked 100% on-site, we have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Sandra Collins, Admissions Manager, Monash University Accommodation, sandra.collins@monash.edu

Position Description: Information and Services Officer

Applications Close: Monday 5th of October 2026, 11:55pm AEST

Supporting a diverse workforce