Academic Service Officer jobs

Classification: ANU Officer 4 (IT)
Salary package: $81,296 - $87,954 per annum plus 17% superannuation
Terms: Full time, 1 x Continuing and 1 Fixed term (until February 2027)

Position overview

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

The IT Service Desk provides ongoing technical and business support to the entire ANU community, including staff, students, and academics. The Service Desk is the first point of contact for all incidents and requests logged by the University.

The IT Service Desk is responsible for system and software support and management, and currently supports over 2,500 computing devices. The Service Desk officer is responsible for providing client-focused technical support for desktops, mobile devices, and peripherals used at ANU. An integral part of this role is acting as the first point of contact for IT-related support in a Service Desk environment.

For further information please contact Jess Jiang, Acting IT Service Desk Team Lead: E: Jess.Jiang@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.