Academic Support Officer jobs

Overview:

• One full-time and One part-time, 0.6 fixed-term positions until 31/05/2027
• Salary Level HEW 5 + 17% Superannuation
• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
  

About the role

The Admissions Officer works with the university systems to provide a responsive service for all RMIT University admissions activities. The Admissions Officer provides technical, investigative and administrative advice throughout the prospect and applicant lifecycle. The Admissions Officer serves as an escalation point for complex admission enquiries and applies knowledge of admissions systems and processes to provide accurate guidance to both internal and external stakeholders. The role is instrumental in supporting the Admissions functions and processes whilst supporting Study@RMIT, the VTAC team and the four academic colleges. This fixed-term position will provide additional operational capacity to the Admissions team during a defined peak period of admissions activity.

To be successful in this position, you will have:

• Demonstrated experience in the provision of high-quality administration services in a complex, high-volume service environment, with strong attention to detail and accuracy.
• Excellent written and verbal communication skills, including the ability to work in a collegial manner with other staff and clearly explain admissions and system information to diverse internal and external stakeholders, with demonstrated cross cultural communication skills.
• Demonstrated problem solving skills with a proven ability to investigate and make informed decisions regarding complex issues in RMIT Admissions System (RAS) and Student Administration Management System (SAMS).
• Excellent organisation and time management skills with proven ability to manage multiple tasks and re-adjust workload priorities to meet schedule conflicts while maintaining a high degree of accuracy.
• Demonstrated ability to contribute to continuous improvement of systems and processes in a service-oriented environment.
• Sound knowledge of university admissions policies and procedures or demonstrated ability to rapidly acquire and apply complex policy and procedural requirements in an administrative context.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The "Experience" Group’s vision is to bring to life RMIT’s 2031 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all our global students, and cultivating a differentiated and relevant service experience for those segments.

To Apply

Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Mykayla in Talent Acquisition, via mykayla.mccartin@rmit.edu.au

Position descriptions:

Admissions Officer - 1.0

Admissions Officer - 0.6

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Applications Close:

19 Nov 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.