Accor Hotels jobs in Melbourne VIC

Company Description

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless

Job Description

About the role:

We’re looking for passionate, energetic and service-minded Casual Food & Beverage Attendants to join our dynamic team across restaurant, bar, room service and banquet/conferencing operations. If you’re someone who thrives on creating memorable guest experiences, has an eye for detail, and loves being part of a team that delivers hospitality from the heart — we’d love to hear from you.

As part of our F&B team, you’ll play a key role in delivering exceptional service throughout the guest journey — from welcoming guests and taking orders, to ensuring every dish and drink is served with care and attention to detail. With opportunities to work across a variety of outlets and events, every day will bring something different.

Key responsibilities

• Greet and welcome guests, assist with enquiries and restaurant bookings.

• Take and deliver food and beverage orders accurately and efficiently.

• Support the daily operations across our restaurant, bar, room service and banquet spaces.

• Maximise sales opportunities through product knowledge and suggestive selling.

• Maintain a clean, safe and hygienic work environment in line with food safety standards.

• Set up, reset and assist with functions and events as required.

• Ensure compliance with Responsible Service of Alcohol (RSA) and liquor licensing laws.

• Ensure a strong awareness of and compliance with food health and safety laws, regulations and hygiene practices at all times.

• Provide friendly, professional and efficient service, ensuring every guest leaves with a great impression.

Qualifications

About you

• Previous hospitality or customer service experience in a similar environment.

• A strong passion for delivering memorable guest experiences.

• Excellent communication skills and a proactive, can-do attitude.

• Ability to work collaboratively in a team and adapt to a fast-paced environment.

• Strong attention to detail, time management and multi-tasking skills.

• A valid Responsible Service of Alcohol (RSA) certificate.

• Flexibility to work a range of shifts, including weekends, evenings and public holidays.

• Valid working rights in Australia.

Additional Information

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

***We are unable to provide sponsorship for this role, so Australian working rights are required.