Accounting Software Support Consultant jobs

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

This role

As an Assistant Accountant you'll be working closely with the Finance Manager and wider finance team, with a primary focus on our eBenefits revenue stream. This is an international role that balances accounting with high-impact stakeholder engagement.

The role splits roughly 50/50 between accounting and active collections. You'll own the full-cycle Accounts Receivable process for our EWA product, from reporting and reconciliation through to chasing outstanding balances directly with clients on the phone. You'll also be a key point of contact for our international client base on EWA, Heropoints and general account queries, regularly liaising with stakeholders and customers in the UK timezone.

Day to day, you'll manage eBenefits accounting including reconciliations, journals and accruals, with exposure to inter-company and FX transactions. You'll also audit and validate commission payouts across our sales team and partner network to keep them accurate.

We need someone who's a self-starter, works at pace, stays composed under pressure, and juggles competing deadlines without dropping quality. You'll use AI-driven tools and automation to handle large transaction volumes, freeing you up for the analysis and problem-solving that needs a human.

In return, you're joining a fast-growing company with real progression and a strong preference for promoting from within.

This role will include

• Own daily reconciliation of eBenefits bank accounts, Spend Account settlements and chargebacks, and Heropoints/giftcard incentives across multiple regions
• Manage the full Earned Wage Access (EWA) Accounts Receivable process, including reconciliation
• Complete month-end balance sheet reconciliations, investigating and resolving any issues
• Own eBenefits cashflow, working with Accounts Payable on top-ups and transfers to ensure sufficient and timely settlement of funds
• Audit and validate partner and sales commission payouts, ensuring accuracy and timely submission
• Drive process improvements and collaborate with Product, Engineering and Finance to standardise accounting processes and lift efficiency using AI
• Resolve client queries across eBenefits products via internal channels and Zendesk, working closely with Assistant Accountants, Support and Product Owners
• Support external audits and maintain clear documentation of processes

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 2+ years' experience in a similar role, with a relevant finance/accounting degree and currently studying towards CPA or CA
• Familiarity with NetSuite, Periscope, Tableau or Floqast is a plus, along with intermediate Excel/Google Sheets skills
• Strong attention to detail and analytical skills, able to interpret and present financial data and understand trends through forecasting
• Excellent communication and presentation skills
• Strong planning and organisational skills, consistently meeting deadlines, with the ability to work autonomously and make sound decisions under minimal supervision
• A positive attitude, solid work ethic and openness to learning
• Hungry, creative and data-driven, thriving in a fast-growing, high-volume environment with shifting priorities and ambiguity
• Genuine interest in AI and fintech automation, and how emerging tech can improve financial accuracy and speed

What we can offer

At Employment Hero, we don't just talk about a better way to work. We live it.

Joining Employment Hero means you'll:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026.

Privacy and AI Notices

• We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.