Classification: Administrative Services Officer Class 2/3
Salary: $70,236 - $84,284 plus superannuation
Position No: 44721 - 02RIT
Directorate: Canberra Health Services
Advertised (Gazettal date): 13 October 2026
Contact Officer: Indu Nair on Indu.Nair@act.gov.au or 0481 097 654

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.
Salary Packaging with many options that provide full fringe benefits tax concessions.
Flexible working conditions.
Access to Employee Assistance Program.
Access to onsite Physiotherapists.

About the Role:

Do you enjoy helping people, thrive in a fast-paced environment and take pride in delivering outstanding customer service? If so, we'd love to hear from you. Join our Walk-in Centre team and play a vital role in supporting consumers and contributing to safe, high-quality patient care.

As an Administration Officer at the Walk-in Centres, you will provide patient-centred support to consumers accessing the service. As the first point of contact, you will greet consumers, consult with them to establish their needs, and demonstrate respect, sensitivity and confidentiality in every interaction.

In this role, you will perform a range of administrative functions that contribute to the delivery of safe, client-focused patient care. You will examine and direct incoming correspondence and telephone enquiries, enter and update client information within databases, and maintain accurate records in line with organisational requirements. You will also support and promote the CHS values of Reliable, Progressive, Respectful and Kind, recognising the important role these values play in the holistic operation of the Walk-in Centre.

To be successful in this position, you will possess excellent customer service skills, the ability to adapt to a fast-paced environment, and a commitment to contributing to a positive workplace culture. You will work effectively within a team and have a strong understanding of the importance of sensitivity, professionalism and confidentiality.

If you're passionate about helping people, enjoy working in a collaborative team environment, and can confidently balance customer service and administrative responsibilities, we'd love to hear from you.

Please note:

The successful applicant will need the ability to work across all ACT Walk-in Centres.
This is a part-time shift working role requiring the ability to work a rotating roster with varying start/finish times between 7.30am and 22:30pm as well as weekends and public holidays to meet the operational requirements of the centre.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

Undergo a pre-employment National Police Check.
Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Note: This is a temporary position available for a period of nine months with the possibility of extension and/or permanency. This is a part-time position (18.38), and the salary noted above will be paid pro-rata.

For more information on this position and how to apply “click here”

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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