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Licensing Representative - job post

Department of Customer Service
3.9 out of 5 stars
Sydney NSW
$84,659 - $92,701 a year - Full-time
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Job details

Pay

  • $84,659 - $92,701 a year

Job type

  • Full-time

Location

Sydney NSW

Full job description

Department of Customer Service

Reference number
req52396
Occupation
Policy
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$84,659 - $92,701 + Super
Closing date
06 July 2026 at 10:00am


Licensing Representative
NSW Building Commission, Licensing and Accreditation

Grade: Clerk Grade 3/4
Duration: Multiple opportunities for up-to 12 months with the possibility of ongoing
Location: Parramatta (regular office attendance required)

Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW:
  • A great opportunity to take the next step in your regulatory career
  • A competitive salary with flexible working arrangements available
An exciting opportunity has arisen, and we are seeking applications to fill multiple temporary roles for up 12 months in the Trades and Specialist team and/or Building & Design Building Practitioners, NSW Building Commission. If you are interested, please read the information below, which includes information about the role, instructions about how to apply and the closing date.

About the Role - Licensing Representative
The purpose of the Licensing Representative (Regulatory Operation Support Officer) role is to deliver a high-quality service by undertaking a range of activities necessary to assess, process and determine a range of applications within our legislation. The role
provides assistance, information and customer support services to facilitate the effective operation of our business.

We deliver a diverse range of regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the centre
of everything we do and adopting new technologies to make government work better.

To be successful in this role, you will:
  • Undertake a range of activities to assess and determine a range of applications in a timely and accurate manner as per the relevant legislation and policies
  • Ensure applications that are escalated for higher approval are sufficiently documented and follow policies and procedures to allow the approver to action.
  • Maintain and apply sound knowledge of current procedures, standards, and legislation to provide timely, accurate and
  • consistent responses to customers on a wide range of matters.
  • Undertake a range of operational and administrative tasks as delegations to support the effective operations of the team.
  • Update and maintain records and databases, complying with service delivery systems, policies and procedures, ensuring that all
  • information is accurate, stored correctly and accessible.
  • Educate clients/customers on their rights and responsibilities, requirements, and services available to raise community
    awareness and ensure compliance with legislation
  • Analyse more complex matters and/or ensure they are appropriately referred and/or escalated to relevant business areas.
Key challenges of the role:
  • Working in a high workload regulatory environment with competing priorities
  • Delivering all customer service activities, administration and processing tasks in line with agreed standards and tight timeframes, while maintaining accuracy and attention to detail.
  • Working flexibly with a mobile mindset, adaptable through change, and able to cross train to move from one team to another and adjust to changing workloads as directed.
  • Exercising tact, professional judgement and, sensitivity when responding to culturally and /or linguistically diverse customers.
How to apply
  • Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
  • Combine your CV and cover letter into a single document when submitting your application
  • Ensure your application clearly outlines how your skills and experience align with the requirements of the role
For any recruitment related queries please contact Talent Advisor, Afrah via afrah.ahmedsaied@customerservice.nsw.gov.au
Salary Grade 0304, with the base salary for this role starting at $84659 base plus superannuation
For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday, 06th July 2026 (09:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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