Administration Support Officer jobs

Department/Agency: NESA

Sydney, NSW, AU, 2000

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85722

Guiding the future of NSW education

Position details

Clerk Grade 3/4
Full-time, Salary: $87,199 to $95,482 p.a. plus employer’s contribution to superannuation and leave loading
Temporary opportunity of up to 12 months with possibility of extension or conversion to ongoing
Close to Wynyard station & hybrid work arrangements available
Contact for enquiries: Agatha Locantro on agatha.locantro@nesa.nsw.edu.au

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About the role

If you are a proactive administrator who enjoys supporting customer-focused teams in a dynamic environment, this is a great opportunity to join the Teaching Standards and Accreditation directorate at NESA!

As an Administration Support Officer, you’ll provide high-quality internal administrative and data support and deliver responsive customer service to teachers and key stakeholders. You’ll play a key role in ensuring accuracy and integrity of data and records, while supporting events, panels and daily operations.

Join a collaborative and supportive team that values attention to detail, strong communication and a commitment to service excellence.

On a day-to-day basis you will be responsible for:
Providing a range of administrative services including correspondence, record management and event coordination
Completing routine financial transactions and bookings in line with NESA procedures
Responding to written and phone enquiries, escalating as needed
Updating and maintaining accurate records and databases, including within the CRM system
Supporting the smooth operation of the Teaching Standards and Accreditation Directorate

Our ideal candidate will have:
Experience managing multiple administrative support tasks with accuracy and attention to detail in a fast-paced environment
Strong communication and interpersonal skills with a commitment to customer service
The ability to work collaboratively with internal teams and confidently respond to enquiries from external stakeholders, including teachers
Confidence using Microsoft Office and CRM/database systems to manage data, bookings, and correspondence

Essential requirements:
Appropriate knowledge, skills and experience in the use of Microsoft Office Suite and record management systems
The ability to work flexible hours. The successful applicant will be required to work in the office a minimum 3 days a week or as required.

We invite you to download the role description for additional information on the position.

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

At NESA you will benefit from:
An organisation where your contribution has a big impact.
An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
Flexible working arrangements and generous leave entitlements.
Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
Salary packaging options.
Working in a purpose driven and ethical organisation with committed colleagues.

Ready to join us?

Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for Recruitment and myWorkZone for Payroll, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.

For all other candidates:
Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):

This role involves maintaining accurate records and data within CRM and record management systems. Describe a time you identified an error, inconsistency, or gap in information. What steps did you take to resolve it and what was the outcome?

You will regularly respond to enquiries from teachers and internal stakeholders, sometimes requiring escalation. Provide an example of a complex or sensitive enquiry you managed. How did you ensure your response was accurate, timely and aligned with organisational processes?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and/or workplace, please reach out to recruitment@nesa.nsw.edu.au

Close date: Tuesday 18 August 2026 at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

#S/DNI

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles