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    • Assign rooms according to guest requests and preferences whenever possible.
    • Handle general hotel enquiries, engage and inspire guests through each guest…
    • View all Marriott International, Inc jobs - Perth jobs - Guest Service Agent jobs in Perth WA
    • Salary Search: Guest Services Agent salaries in Perth WA
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    • Oversee and manage daily hospitality operations across allocated sites.
    • The position of Hospitality Service Manager is a full-time, genuine role responsible for…
    • Unlimited clothing discount for you and your direct family.
    • Employee engagement initiatives such as team training nights, quarterly feedback surveys, state-of-…
    • Unlimited clothing discount for you and your direct family.
    • Employee engagement initiatives such as team training nights, quarterly feedback surveys, state-of-…
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    • Unlimited clothing discount for you and your direct family.
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    • Three days off in a row every second weekend.
    • We'll teach you the rest.
    • What you get: $29.45 base hourly rate + penalty rates + overtime rates each week + 17.5%…
    • Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics.
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    • Great discounts in restaurants both while you’re working, and days off.
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    • Food/beverage preparation and presentation.
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    • A keen willingness to learn and further develop your…
    • Commitment to developing and maintaining service standards to ensure a world class experience.
    • Exposure to premium/extensive wine & beverage service.
    • An experienced leader with a proven track record in hospitality or catering management.
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    • Previous experience in hospitality, catering, food services, or customer service is desirable.
    • Maximum Term Position 12 months.
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    • Join a Great Place to Work Company in a dynamic sale role.
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Guest Services Agent
Marriott International, Inc
·
4.0
480 Hay Street, Perth WA 6000
Full-time
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Job details

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Job type

Full-time

Benefits

Pulled from the full job description
Referral program
Annual leave
Employee discount
Sabbatical
Employee assistance program

Full job description

Additional Information
Job Number26120819
Job CategoryRooms & Guest Services Operations
Location480 Hay Street, Perth Weste 6000, Australia
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Guest Services Agent

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Services Agent to feel empowered by career growth opportunities in a people-first environment.


Position Summary:

  • Rise with us and support your Guest Services team with general operational tasks
  • Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
  • Assign rooms according to guest requests and preferences whenever possible
  • Handle general hotel enquiries, engage and inspire guests through each guest experience
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


#s-dni

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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