Animal Genetics jobs

Domestic Pet Travel Sales Consultant - Customer Contact Centre

Do you love animals?
Do you have experience with both phone and social media sales and looking to dive into a new industry?
Would you like to be selling unique products / services with very few competitors?
Would you like to work with a business that is scaling quickly and offering great career development opportunities ahead?
Would you like to be rewarded with uncapped commissions for your hard work?
Then we are looking for you!

The Company

Dogtainers Australia is an internationally renowned Animal Transport company, operating since 1971. With offices throughout Australia, New Zealand and abroad – it is a dynamic, profitable and fast-growing business. Dogtainers specialise in the Domestic (Australia and New Zealand) and International transportation (including Exports & Imports) of family pets, rare & specialty animals and genetic material.

The engine room of our business, our domestic, corporate, import and export operations teams keeps us moving and delivering our services to our domestic and global customers. We empower and support our teams across the country, helping them deliver great experiences for our customers every single day. This role is specifically working with our domestic market contact centre team.

The successful applicant will be someone who fits with our DNA:

• You’ll have above and beyond communication skills
• You’ll be willing to contribute to the success of the team by demonstrating initiative and embracing change
• You’ll be motivated to hit targets and goals
• You’ll do more than just provide customer service – you’ll be unique, memorable and awesome in every interaction with our customers and our team
• You’ll work hard without the burn-out, by making time to play too
• Convert inbound generated leads
• Provide ongoing phone, email and social media support to our loyal customers
• Achievement of KPIs and booking targets
• Be meticulously organised with your communication and follow-up of prospective new clients

As a member of our growing sales team, you'll be an absolute gun at:

• Quoting on inbound leads, upselling our additional services and converting quotes to reservations (i.e. bookings) for new customers
• Problem-solving under pressure
• Multitasking and nailing attention to detail
• Establishing a positive "can-do attitude" and an eagerness to learn new processes

We’re offering a very healthy hourly rate for this position, with attractive uncapped commissions.

At Dogtainers, we’re committed to your growth; we’ll make sure you receive all the necessary training required so that you can develop within our dynamic organisation. If you hate cold calling don’t worry – we don’t typically do any on the retail side of our business as we’ve got a good flow of juicy inbound leads for you!

While transport, logistics or a related industry experience would be beneficial we are happy to upskill and provide ongoing industry support to our new team members. If you are passionate about delivering outstanding customer service, have a proactive can-do attitude and are willing to work collaboratively with an eye for detail, this rare vacancy may be the perfect role for you.

This exciting opportunity is initially a casual full-time position, starting immediately (and if you do great work and fit in with our DNA, this could result in a permanent full-time position)

Please note that only applicants with full Australian working rights will be considered. Please be aware that it is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia; and police and ID checks.

If you believe you are qualified for the role, please apply now. Please include your resume and a detailed cover letter detailing your phone / social media sales experience along with teamwork and sales capabilities addressed to the Sales and Customer Service Manager.

For a private and confidential discussion, please contact us via email at people@dogtainers.com.au