Req ID:
118119

Department:
Corporate Communications - Commercial

Division:
Communications & Public Affairs

Location:
Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role
As Communications Manager, you will help shape and deliver communications for PACT (People, Accountability, Customers and Trust), ANZ’s enterprise-wide program focused on strengthening accountability, risk culture and customer outcomes across the bank. Working closely with senior leaders and program stakeholders, you will develop and execute clear, engaging and aligned communications that help employees understand, engage with and embed change across the organisation.

You will support the delivery of the bank’s strategic priorities by translating complex change into simple, compelling narratives that explain the purpose, progress and outcomes of the PACT program, and how this work contributes to ANZ’s broader strategy. You will play a key role in coordinating communications, learning and engagement activities across the program, ensuring initiatives are well planned, delivered consistently and executed effectively. The role requires strong stakeholder management, sound judgement and the ability to drive communications outcomes in a large-scale transformation environment.

This role is accountable for:
Working with senior leaders and business stakeholders to plan and deliver a range of internal and external communication initiatives.
Leading the delivery of innovative, targeted communications among key internal audiences including development of content for packages and program updates.
Producing high-quality leader communications including messaging, talking points and supporting briefing material.
Planning, identifying opportunities and developing innovative content with subject matter experts for ANZ’s owned channels.

Role Type: Permanent Role

Location: 833 Collins Street, Docklands Victoria 3008

Work Hours: Full-Time (40 Hours/Week) What will your day look like?

This role is accountable for:
Working collaboratively with fellow Communications and Public Affairs team members and stakeholders of the broader PACT program to plan, deliver and/or oversee key communication plans.
Using feedback, research, analytics, surveys and other data to extract key insights to continuously improve communication and inform future communications plans.
Developing innovative approaches to engage employees and deliver relevant, high-impact and effective communications.
Tracking and reporting on the progress of communication activities and their impact, providing updates and reports to key stakeholders, executives and regulators as required.
Maintaining accurate records of communication activities, approvals and stakeholder feedback to support transparency and regulatory reporting.

The ‘good to have’ KSE the role requires are:
More than 10 years of experience in the same and similar fields, e.g., communications, PR, journalism and media
A problem solver – you are energised by tackling complex problems and using critical thinking, your network, skills, knowledge, and available data to drive better outcomes.
Experience delivering high impact communication campaigns for internal or external audiences.
Demonstrated growth mindset and/or how to bring it out in others.
Skills in video production (including filming, editing and transcription) and creative design and execution.
Experience in webcast production, employee communications management platforms (e.g Staffbase), collaboration apps (e.g Teams) and social networking tools (e.g Viva Engage).
What will you bring?
To grow and be successful in this role, you will ideally bring the following:

The ‘must have’ KSE the role requires are:
Exceptional stakeholder engagement skills, with the ability to collaborate and influence at all levels across the organisation.
Strong project management: ability to produce, consult and follow through on communications plans and strategies (incl. digital and social). Works to deliver outcomes within set timeframes and agreed standards, overcoming obstacles where necessary.
Proactive and creative communications expert with leadership communication and content development experience: highly skilled in the development and delivery of impactful strategic communications.
Ability to work under pressure in a dynamic and evolving context while navigating ambiguity.
Strategic thinker: outcomes focused, strong problem-solving capability and creative in finding solutions.
Excellent writer and editor: can write in multiple styles and for a broad range of channels and situations.
Exercises sound judgement: makes sound and timely decisions in an ambiguous or crisis environments, calm under pressure.
Natural team player: collaborates to deliver results and has a demonstrated ability to develop relationships at all levels and across geographies.
Broadens perspective: curious about new information, new ideas and diverse perspectives. Continually develops understanding of ANZ’s business, financial services industry and best practices in communications.

Qualifications

Bachelor or Masters degree in communications, public relations, journalism or similar.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? (AU)
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can
17/07/2026, 11.59pm, (Melbourne Australia)