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    • Ensure efficient functioning of iFly Loyalty application.
    • Ensure the iFly Loyalty support activities are completed with quality and on time.
    • View all IBS Software jobs - Sydney jobs - Application Support Specialist jobs in Sydney NSW
    • Salary Search: Consultant - Application Support salaries in Sydney NSW
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Job Post Details

Consultant - Application Support - job post

IBS Software
4.1 out of 5 stars
1 Market Street, Sydney NSW 2000
$114,080 a year - Full-time

Job details

Pay

  • $114,080 a year

Job type

  • Full-time

Location

1 Market Street, Sydney NSW 2000

Full job description

Role title and description: Consultant - Application Support

Name of the employer: IBS Software Europe Limited

Employment Type: Full-time

Job Description:

  • Providing technical consulting to Qantas business regarding iFly Loyalty system.
  • Interact with users and understand the issues reported via email and over various chat system.
  • Handling tickets from various requesters and solve the issues through JIRA ticketing tool.
  • Ensure the details analysis and provide permanent fix to the issues reported.
  • Performing testing, monitoring and provide guidance for correcting the production issues.
  • Trouble shooting production related issues based on priority and escalating to the concern team.
  • Incident management through JIRA tool.
  • Ensure the iFly Loyalty support activities are completed with quality and on time.
  • Providing support for software deployment in production and non-production environments(after circulating the plan with the necessary stakeholders).
  • Post verification of Ifly system after each deployment.
  • Ensure efficient functioning of iFly Loyalty application.
  • Monitoring the file processing system and take necessary action.
  • Coordinate Users/clients and understand the mapping requirement as part of new partner configuration.
  • Prepare the required mapping and necessary configuration changes.

Relevant skills: Relevant software engineering skills.

Relevant qualifications: Bachelor degree or higher in relevant field.

Relevant experience: At least 2 years experience in a similar role.

Job Location: IBS Software Australia

Address: Level 32, 1 Market street

Suburb / Town: Sydney

State / Territory: New South Wales

Postcode: 2000

Annual Fixed Salary - AUD 114080

Open dates for job applications – 7th August 2026 to 4th September 2026

Pay: $114,080.00 per year

Work Location: In person

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