• Full Time | 9-day fortnight | 36 hours per week
• Salary: From $101,616 to $108,140 p/a plus Superannuation
• Position Brief - Application Support Analyst

About the team

The Enterprise Platforms team plays a critical role in supporting the City's enterprise platforms within the Chief Technology Office. The team is committed to delivering secure, reliable, and fit-for-purpose technology solutions that enable service delivery, drive continuous improvement, and support the City's strategic and operational priorities.

About the role

The Application Support Analyst is responsible for supporting, maintaining, and troubleshooting Enterprise Platform applications. You will work closely with end-users, developers, and other technical roles to ensure smooth operation and optimal performance.

Key responsibilities:

• Provide first- and second-level support for business applications transitioned into Council.
• Troubleshoot, diagnose, and resolve application incidents in line with service level agreements.
• Escalate complex issues to vendors or higher-level technical teams as required.
• Monitor application performance and availability, taking proactive measures to prevent issues.
• Assist with upgrades, patches, enhancements, and system integrations.
• Support testing and change management processes during application releases.
• Document application configurations, procedures, and knowledge base articles.
• Liaise with business stakeholders to gather requirements and ensure application functionality meets organisational needs.
• Participate in transition and project-related activities, including onboarding and training.
• Identify and recommend improvements to application processes, user experience, and support practices.

About you:

You’re a proactive problem solver who enjoys supporting technology that keeps a large and diverse organisation running smoothly. You bring a balance of technical acumen, business understanding, and customer service focus to your work.

Ideally, you will have:

• Diploma in Computer Science, Information Systems, or equivalent knowledge and experience.
• Experience in application support within complex or enterprise environments.
• Knowledge of ITIL service management practices.
• Familiarity with software development and testing methodologies (Agile preferred).
• Strong troubleshooting and analytical skills with a focus on service quality.
• Excellent written and verbal communication skills for engaging with technical teams and business stakeholders.
• Collaborative approach and commitment to continuous improvement.

How to apply

To submit your application, please click and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.