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    • Build, Manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of largest Australian Telecom Service…
    • View all Pyramid Global Technologies jobs - New South Wales jobs - Operations Lead jobs in New South Wales
    • Salary Search: Infra Operations Manager/Support Lead salaries in New South Wales
    • You will stay current with industry trends to continuously improve support processes, foster a positive team environment, and drive professional growth and…
    • If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
    • VIC - Melbourne - 655 Collins St.
    • Contract Type: Permanent Full-Time.
    • WHAT WE ARE LOOKING FOR.
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    • Strive to understand and help improve our application delivery process.
    • Degree in Information Systems, Technology, or relevant discipline.
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    • Experience providing technical support of applications in Azure.
    • You will provide application support to core business application environments to ensure 24x7…
    • Test applications and produce technical documentation to support ongoing development and maintenance.
    • Monitor application and infrastructure performance to…
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    • You will support the deployment, maintenance and ongoing operation of ICT equipment and services.
    • You will monitor and report on the performance of applications…
    • We are seeking an experienced people leader to lead and develop our Application Support Team, ensuring the team delivers reliable, responsive application…
    • Monitor application performance, trends and support metrics to improve operational efficiency.
    • 3+ years' experience in an Application Support Lead or senior…
    • Ensure efficient functioning of iFly Loyalty application.
    • Ensure the iFly Loyalty support activities are completed with quality and on time.
    • Lead, coach and motivate support teams across Microsoft platforms, including Dynamics, Azure and application development tools.
    • Work Type: Ongoing - Full-time.
    • Deliver high-quality application support across critical payment platforms, ensuring strong service availability and operational performance.
    • Demonstrated leadership experience managing technical support teams and service delivery operations.
    • Experience managing device lifecycle services, asset…
    • In this role, you will support the effective delivery of corporate operations across the Victorian Public Sector Commission by providing high-quality…

Job Post Details

Infra Operations Manager/Support Lead - job post

Pyramid Global Technologies
New South Wales
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Location

New South Wales

Full job description

About the job Infra Operations Manager/Support Lead

Job Description:

  • Build, Manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of largest Australian Telecom Service provider
  • Drives customer relationship management and communicates as key business interface for the customer
  • Ensures the success of customer objectives, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key service mile stones
  • Escalation Management – Ownership, facilitation, action plan definition, coordination and driving the escalation to closure
  • Manage Governance deliverables – Plans fortnightly Operational Service Performance review (OSR), create the service improvement plan, operability index, go green initiatives
  • End-to-End ownership of service delivery including Service transition and transformation, migration and operations
  • SLA/KPI management - Ensure KPIs/SLAs and service delivery milestones are met.
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