Application Support Manager jobs

Your key responsibilities:
Manage and support the enterprise clinical information systems, ensuring its ongoing configuration, integration and performance meet operational, clinical and regulatory requirements. This includes troubleshooting technical issues, overseeing system upgrades, coordinating with vendors and stakeholders, and ensuring data integrity, interoperability and compliance.
Ensure the Application is operating in line with relevant application management policies and standards in alignment with documented and approved governance processes.
Serve as a primary service management interface, providing technical, functional and performance expertise.
Manage and implement a standardised process for all application and data access requests in accordance with relevant departmental, legislative, and information policies, as well as guidelines from the Application and Data Custodians.
Ensure the Application operates as per the agreed service level agreement (ensure application uptime service level objectives are met).

Report and escalate relevant matters, including concerns such as data or security breaches, to the Application Custodian(s), Data Custodian(s), and/or senior management, as required.

Role fit

The essential requirements for this role are:
Demonstrated expert level skills and experience in managing clinical and non-clinical applications and their integration with business requirements and technical environment in a large and complex service delivery environment. (SFIA: TECH Levels 6,7).
Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA code: ITMG 6; USUP 5; CHMG 5).
Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing contracts and service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5).

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:

Competitive salaries

12.75% superannuation
17.5% leave loading

Employee wellbeing

38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.