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Application Support Manager jobs in Sydney NSW

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    • 6 years’ of experience in application support.
    • Knowledge of internet, networking and application support concepts, with experience in technical support or help…
    • View all Macquarie Group Limited jobs - Sydney jobs
    • Salary Search: Application Support Manager salaries in Sydney NSW
    • See popular questions & answers about Macquarie Group Limited
    • The Project Manager will lead business and technology-enabled projects from planning through to implementation, while the Technical Support Lead will provide…
    • Operational leadership: Oversee the day-to-day performance of our offshore outsourced support operations, ensuring efficient management of incoming quote…
    • Overall, an IT client success manager plays a pivotal role in ensuring the successful delivery of IT projects and initiatives within an account, while bridging…
    • Working closely with leaders across Customer Excellence and Strategic Accounts, you'll help shape an efficient, scalable support model that brings together…
    • 2+ years of experience managing support teams or operational staff.
    • 5+ years of experience in technical or customer support operations within a high-volume…
    • 5+ years’ experience in Level 1 / Level 2 application support.
    • Provide Level 1 and Level 2 application support for a portfolio of business applications.
    • 2+ years' experience in software, SaaS, or technical application support.
    • Mentor and support team members by sharing technical expertise and best practices.
    • Track consumption of support hours against retainer limits.
    • Manage engagement economics and financial performance with senior support.
    • The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to…
    • The successful candidate will be responsible for a range of strategic and operational tasks, including:
    • Provide high-level strategic and operational advice to…
    • You’ll support Australia with first level technical support for end users experiencing application-related issues.
    • Work/life balance with flexible options.
    • ServiceMax Business Analyst, the resource will be part of a team responsible for delivering enterprise ServiceMax requirements gathering, Salesforce…
    • Enterprise software and SaaS application support.
    • Manage support tickets from initial investigation through to resolution.
    • Partner with Sales and Account Teams to support customer retention and renewal strategies.
    • The Service Relationship Manager (SRM) serves as the strategic…

Job Post Details

Application Support Manager
Macquarie Group Limited
·
3.8
Sydney NSW
•
Hybrid work
Permanent, Full-time
Apply on company site

Job details

Pay information not provided
Parental leave, Annual leave, Employee assistance program, Matched giving program, Salary packaging, Paid volunteer leave, Work from home
Permanent, Full-time
Hybrid work in Sydney NSW

Full job description

Our team supports a range of cloud-based banking applications that help customers manage their accounts, payments and loans. We work closely with engineering and product teams to deliver reliable services and resolve customer issues quickly.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?


In this role you will provide technical support for banking applications and help customers resolve issues through support requests. You will investigate and troubleshoot application problems, work with engineering teams to address root causes, and contribute to the continuous improvement of support processes, monitoring and documentation.

What you offer


  • 6 years’ of experience in application support.
  • Strong application troubleshooting and debugging skills, including experience with Java.
  • Experience supporting cloud-based applications, ideally on AWS or Google Cloud Platform.
  • Knowledge of internet, networking and application support concepts, with experience in technical support or help desk environments.
  • Strong communication skills with the ability to manage support requests, share knowledge and work effectively with a roster-based team.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer


At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

  • 1 wellbeing leave day per year
  • Up to 5 additional service bonus leave days per year
  • Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
  • 2 days of paid volunteer leave and donation matching
  • Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
  • Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
  • Access to a wide range of salary packaging options
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work from home equipment

About Banking and Financial Services


Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie


We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.



We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

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