Application Support Officer jobs

Req ID:
119164

Department:
GO - Business Services Customer Protection COE

Division:
Group Operations

Location:
Melbourne

About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role

As an Application Fraud Officer within our Customer Protection team, you will play a critical role in protecting both ANZ and its customers. You will be responsible for assessing and validating the authenticity of applications across a range of ANZ products, using a combination of investigative, analytical, and problem-solving skills to identify potential risks and suspicious activity. Working in a fast-paced environment, you will review applications, conduct fraud investigations, and make informed decisions to mitigate potential fraud losses. The role requires strong attention to detail, sound judgement, and the ability to analyse complex information to prevent fraud and identify emerging fraud trends.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Temporary
Role Location: L8A/833 Collins Street Docklands VIC 3008
Work Hours: Full Time (40 Hours/Week)

What will your day look like?

The Application Fraud Officer plays a key role by validating the authenticity of applications across a range of products. The role is responsible for identifying potential fraud risks, investigating anomalies and inconsistencies, and making informed risk-based decisions.

As an Application Fraud Officer, you are accountable for:

• Validate the authenticity of applications across a range of ANZ products.
• Identify, investigate, and assess potential fraud risks, anomalies, and suspicious activity.
• Make sound risk-based decisions to prevent fraud losses and protect customers and the bank.
• Manage individual workloads effectively while meeting productivity, quality, and SLA targets.
• Deliver accurate, timely, and professional customer service to meet customer expectations.
• Maintain strong working relationships with internal business units and external stakeholders.
• Ensure compliance with ANZ policies, governance standards, and regulatory requirements.
• Follow appropriate security and privacy procedures when handling customer information.
• Contribute to quality assurance outcomes and maintain high standards of accuracy in decision-making.
• Identify opportunities to improve fraud processes, procedures, and controls.
• Collaborate effectively with team members to achieve operational and customer-focused outcomes.
• Continuously develop fraud knowledge and stay informed of emerging fraud trends and risks.

What will you bring?

• Strong analytical and problem-solving skills, with the ability to make sound decisions in a fast-paced environment.
• Investigative mindset with the ability to think outside the box and identify potential fraud risks.
• Strong attention to detail and the ability to identify anomalies and inconsistencies.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Sound knowledge of banking operations, policies, procedures, and regulatory requirements.
• Strong customer focus with the ability to manage escalated enquiries professionally and empathetically.
• Excellent time management and prioritisation skills, with the ability to meet competing deadlines and service levels.
• Well-developed verbal and written communication skills, with the ability to influence and build rapport with others.
• Ability to
• Experience in fraud investigations, fraud detection, application fraud or a related field, including managing fraud-related customer

interactions, would be highly regarded.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can
Job Posting End Date
31/07/2026, 11.59pm, (Melbourne Australia)