Application Support Officer jobs
- Melbourne Racing ClubCaulfield East VIC 3145
- Log, triage and resolve application support requests within agreed timeframes, and manage user access and permissions across supported applications.
- NSW HealthGladesville NSW
- Capability application tool | NSW Public Service Commission.
- Excellent customer service skills and a commitment to delivering responsive user support.
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- NSW HealthChatswood NSW
- Hybrid and flexible working options to support balance and productivity.
- You'll provide technical support, investigate and resolve system issues, support…
- BupaMelbourne VIC 3000
- Background in Microsoft Dynamics 365 CE and bespoke/custom application support (preferred).
- Strong Apollo CRM and Cyclops support background.
- Canberra Institute of TechnologyCanberra ACT
- As a Project Support Officer, you will provide administrative, student support and compliance services across accredited training programs, helping students…
- Queensland GovernmentBrisbane QLD
- You will manage application registration, verify supporting documentation, conduct preliminary eligibility assessments and provide exceptional client support.
- Queensland GovernmentBrisbane QLD
- You will manage application registration, verify supporting documentation, conduct preliminary eligibility assessments and provide exceptional client support.
- Queensland GovernmentSunshine Coast QLD
- Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with…
- Victorian GovernmentMelbourne VIC
- Provide information to support new accreditations, product approvals and activity claims.
- The role requires providing support to consumers to resolve complaints…
- Anglicare Southern QueenslandFortitude Valley QLD
- Working in partnership with key stakeholders, the Expense Support Officer is responsible for timely and accurate data entry to support client invoice processing…
- Victorian GovernmentMelbourne VIC
- Produce high-quality written communications and documentation that support informed decision-making.
- Maintain records, registers, documentation and information…
- Victorian GovernmentMelbourne VIC
- Builds positive stakeholder relationships, responds constructively to issues and connects people across teams to support outcomes.
- SA HealthGreater Adelaide SA
- Researching issues and providing background to support decision making of a projects.
- Provide executive officer functions to committee and working groups…
- Department of Corporate and Digital DevelopmentNorthern Territory
- Monitor client service requests and respond within required timeframes to support a positive customer experience.
- Job type Full time Duration Ongoing.
- Queensland GovernmentBrisbane QLD
- Provide support to business units within First Nations and Cultural Capability the respective Senior Executive's directions, expectations and commitments are…
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- Queensland GovernmentToowoomba QLD
- Enjoy flexible work arrangements that support balance and variety.
- Delivering high-quality administrative and systems support that keeps work flowing…
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Application Support Officer
Job details
Full job description
We are looking for an Application Support Officer to join our Platforms team on a full-time basis. You will help our people use the systems and technology they rely on every day, providing practical support and contributing to improvements across the organisation.
This is an excellent opportunity for someone at the beginning of their information technology career who enjoys solving problems, working with people and gaining practical experience with business technology. You will support one of Melbourne's most recognised sporting and entertainment organisations and provide hands-on assistance on race days.
Reporting to our Head of Platforms, you will provide day-to-day support for a range of business applications, including Upbeat, Business Central, TASK point of sale, Power BI, Salesforce, H&L Point of Sale and Microsoft Copilot. You will also contribute to system improvements, projects and the rollout of new technology.
About Us
Melbourne Racing Club (MRC) is an iconic sporting and entertainment organisation with a proud 150-year legacy. While we are renowned for hosting elite horse racing at Caulfield, Sportsbet Sandown and Mornington Racecourses, we are also so much more. From vibrant events and functions to our 17 Pegasus Leisure Group (PLG) hospitality venues across Victoria and community initiatives through the MRC Foundation, we are dedicated to delivering exceptional experiences for our guests, members and community.
In The Saddle
- Provide first-level support, troubleshooting and training across key business systems, escalating more complex issues when required
- Log, triage and resolve application support requests within agreed timeframes, and manage user access and permissions across supported applications
- Get hands-on on raceday and event days, running system checks and first-line troubleshooting when it matters most
- Support Microsoft Copilot, Copilot Agents and other AI tools across the business
- Work with IT teams and external vendors on system upgrades and maintenance, including UAT support and coordinating feedback before changes go live
- Create and maintain how-to guides and knowledge base resources
- Contribute to application projects, system improvements and new technology initiatives by identifying opportunities to improve how systems and technology are used across the organisation.
Your Track Record
- A qualification in IT, Information Systems or a related field, or equivalent hands-on experience
- Experience in a Level 1 IT Administration, Application Support or similar role, ideally within a small to medium-sized organisation
- Working knowledge of Microsoft 365, including Excel, Word, PowerPoint and SharePoint
- Some exposure to Business Central, point of sale systems, Power BI, Salesforce or similar business applications is desirable. You do not need experience with every system, as we will provide training on our specific applications.
- Strong problem-solving, analytical and communication skills
- A customer-focused approach, strong attention to detail and the ability to manage competing priorities and support requests
- A willingness to learn new systems and technologies, with an interest in AI and automation
The Perks
- Hybrid working options to support flexibility and work-life balance
- Ongoing learning and development opportunities
- Access to our year-round well-being initiatives including our Employee Assistance Program for staff and family
- Racing Industry Member passes, discounts across our family of brands and free tickets to a wide range of events to enjoy with friends & family
- Free onsite parking or a short walk from Caulfield train station
- Leave options that suit your lifestyle, including paid parental leave, volunteer leave and cultural leave
Melbourne Racing Club values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.
Applications close 30 October 2026. Apply now - we’d love to hear from you.
To apply online, please click on the appropriate link below.