Application Support Team Leader jobs

About the role

Are you an experienced ICT leader ready to guide a high-performing Application Support Team in a leading regional health service? Join the Gippsland Health Alliance team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for an Application Support Team Leader to join our growing team on a full time (1.0 EFT) ongoing basis.

We are seeking an experienced people leader to lead and develop our Application Support Team, ensuring the team delivers reliable, responsive application administration and support services across GHA member health services. This role is accountable for team performance, capability and culture, and for embedding consistent service standards and continuous improvement practices across the team's work — currently leading a team of 8.4 FTE.

Working Together We will respond to challenges together to create a safe, quality health service

The role of the Application Support Team Leader is to:

• Lead, coach and develop members of the Application Support Team, building capability and a high-performing team culture.
• Own team workload planning and prioritisation, and manage performance against agreed KPIs and service levels, acting as the first point of escalation for the team.
• Represent the Application Support Team in stakeholder and governance forums across GHA member health services.
• Lead recruitment, onboarding, performance management and professional development for the team.
• Oversee the team's contribution to system testing, training and go-live support, and ensure implementation, change management and training materials are delivered to a consistent, quality standard.
• Champion consistent, best-practice service delivery and continuous improvement, contributing to the strategic direction of the Application Support function.

About you

Ideal candidates for this role will have:

• Completed education to Year 12 level (or equivalent) and a current driver's licence.
• Demonstrated experience leading or supervising a team within an ICT support or service delivery environment.
• Proven ability to lead, motivate and develop a team, fostering growth, accountability and a positive team culture.
• Excellent written and oral communication skills, with the ability to engage confidently across a complex, multi-agency organisation.
• A working understanding of hospital and clinical processes and how information systems support and enable service delivery.
• Experience leading the delivery and ongoing administration of clinical and corporate applications through a team, with sound knowledge of best-practice ICT service delivery and support models.
• Desirable: ITIL Foundation certification, a leadership or management qualification (e.g. Certificate IV in Leadership and Management) or equivalent experience, and prior experience in a health environment.

Gippsland Health Alliance offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

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Interested about this exciting opportunity, but want more information? We encourage you to contact Wylie Edwards, Technical Operations Manager email on [email protected] for a confidential discussion.

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About us
Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion
We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: [email protected]

How to apply
Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.
Applications Close: 10th September 2026
Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will
Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.

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