About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role : EUC Support Engineer

Location: Perth

Salary: AUD 108,571– 119,893 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Job Description

The role is expected to carry out following function/activities as part of this job at Perth.

Provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs.
Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.
Provide L1 support for desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office, Zscaler,other COTS applications)
Troubleshoot issues related to VPN and antivirus.
Desktop printer configuration and troubleshooting
Provide L1 support for VDI issues
Re-image machines
Troubleshoot issues with software deployment
Assist user with user account related issues
Perform tech bar support as per customer requirement
Fulfillment of service requests
VIP support
Provide support to user for data migrations and user profile migrations
Collection and safe disposal of old devices
Deliver new mobile devices to users
Help users configure mobile devices for usage in customer environment
Support users for issues with mobile devices and interface with vendors to resolve them
Swap devices for users and provide local assistance for issued faced
Support for Apple devices including patch management
Hardware Asset Management
Works with third party vendors as required for incident and service request resolution
Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
Travel to satellite client offices as required
Complete any client specific certifications needed for performing the job
Work with offshore teams

Experience/Skill requirements

3-6 years’ experience supporting EUC devices in IT Infrastructure function
Good experience in troubleshooting desktop/ laptop issues
Experience in supporting Apple Devices
Experience in providing ITIL based support for EUC environment
Good understanding of ITIL processes
Experience working with hardware and software vendors
Experience in providing support to printers, scanners and fax machines
Basic knowledge of VPN, VDI and antivirus technologies
Experience in re-imaging machines
Good skills in patching and software deployment
VIP support experience
Experience in supporting corporate mobile devices
Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, Sharepoint, MS Office)
Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
Should have good understanding of user profile management
Proven Customer Service skills
Excellent written and oral communication

ADDITIONAL

Excellent Customer Interfacing and Vendor Management Skills.
Excellent Written and Verbal Communication skills.
Strong attention to detail and outstanding analytical and Problem-Solving skills.
In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”