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Job Post Details

Contact Centre Team Leader - Operations (ATO contractors arm) - job post

Operations (ATO contractors arm)
Sydney NSW
From $5,500 a month - Full-time

Job details

Pay

  • From $5,500 a month

Job type

  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Life insurance

Full job description

A Contact Centre Team Leader in Operations (ATO contractors arm) is responsible for supervising customer service agents who handle taxpayer inquiries, payment concerns, and government-related support services. The Team Leader ensures that employees follow company policies, ATO procedures, privacy laws, and customer service standards while maintaining good team performance.

Job Description

The duties of a Contact Centre Team Leader may include:

Supervising and supporting customer service representatives during daily operations

Monitoring calls, emails, and chats to ensure quality service

Coaching employees and helping improve their communication skills

Assisting agents with difficult or escalated customer concerns

Tracking team performance such as attendance, productivity, and customer satisfaction

Preparing reports for management about team progress and targets

Conducting team meetings, briefings, and performance reviews

Helping train new employees about systems, scripts, and compliance procedures

Making sure the team follows strict confidentiality and government regulations

This role is good for people who have leadership skills, patience, problem-solving abilities, and experience in customer service or call center environments.

Pay: From $5,500.00 per month

Benefits:

  • Life insurance

Work Location: In person

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