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    • Previous experience in a customer service role.
    • Assist in the onboarding of new customers.
    • Proactive problem-solver with a customer-first mindset.
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Job Post Details

Senior Customer Service Officer - job post

Garlo's Pies
2.8 out of 5 stars
Kingsgrove NSW 2208
$80,000 - $90,000 a year - Permanent, Full-time

Job details

Pay

  • $80,000 - $90,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Kingsgrove NSW 2208

Full job description

About Us

Garlo's Pies is a proudly 100% Australian-owned family business renowned for crafting premium-quality pies and pastry products. We service over 400+ food service customers, major supermarkets, airlines across Australia, and export to 9 countries worldwide.

About the role

We are looking for a Senior Customer Service Officer to manage our major retail accounts by ensuring accurate order logistics, prompt problem-solving, and efficient demand forecasting. If you are a customer-focused professional who can solve challenges quickly, then this is the right role for you. This role is full time Monday-Friday 8am-4pm

Key Responsibilities:

  • Process orders and resolve delivery issues for major national retailers.
  • Manage escalated customer complaints.
  • Determine monthly specials by considering seasonality, stock and new products.
  • Review sales trends to forecast product demand and design monthly promotions.
  • Coordinate with internal teams to set up new customer accounts and product launches.
  • Assist in the onboarding of new customers.

What We’re Looking For:

  • Previous experience in a customer service role.
  • Proactive problem-solver with a customer-first mindset
  • Effective communication skills both over the phone and in person.
  • Excellent attention to detail and the ability to manage more complex enquiries

Why Join Garlo’s?

  • Free allocation of pies each week.
  • Half Price at our Café.
  • Off-street parking.
  • A week shutdown over Christmas.
  • A supportive and inclusive workplace that values its people.
  • Development opportunities.

If you're a team player with a passion for customer service, we’d love to hear from you. Apply today and join a great team in a fantastic work environment!


Company Overview

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