Assistant Customer Service Manager jobs in Roselands NSW

You’ve seen the headlines. You’ve heard the hype. The Reject Shop is now part of global retail leader Dollarama, and we’re preparing for a major transformation in 2026. With store conversions, a refreshed customer experience and plans to grow to 700 stores, we’re building strong teams now to lead the change.

Roselands is part of that journey, and we’re looking for a hands-on Retail Assistant Store Manager help drive it forward.

In this role, you’ll support the Store Manager to lead the team, bring energy and purpose to every shift, and help create a store culture that puts people first. You’ll be actively involved in day-to-day operations, championing excellence across stock, standards and service, while helping build a team that’s ready to deliver great results and embrace what’s ahead.

What you’ll be doing:

• Support the Store Manager to lead by example, delivering outstanding customer service and fostering strong team engagement
• Take a hands-on role in managing store operations, merchandising, and driving performance against sales targets
• Help create a safe, inclusive, and high-performing store environment where team members feel supported and empowered
• Coach and develop team members, building capability and a positive, results-driven culture

What you bring:

• Previous retail leadership experience, ideally in a fast-paced, high-volume environment
• A proactive, hands-on approach to store operations and team support
• Strong communication, problem-solving, and organisational skills
• A collaborative leadership style focused on team development and operational excellence
• A genuine passion for people, community, and delivering great customer experiences

What we offer:

• Competitive salary
• Team Member discount for you and your immediate family
• Work-life balance with a rotating roster — work only 1 in 3 weekends and flexible work options
• Paid parental leave for primary and secondary caregivers
• Employee Assistance Program (EAP) offering free, confidential support for you and your family
• Instant access to your pay with Humanforce Thrive
• Be part of a supportive, inclusive and fun culture where your wellbeing matters

Ready to lead the change? Apply Now

Please note: Due to the high volume of applications, we are not be able to contact every applicant directly. Candidates who meet the role criteria will be contacted, and all unsuccessful applicants will be notified via email.