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Job Post Details

Customer Service Officer - job post

AMA Collision
Arundel QLD 4214
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • No weekends
  • Monday to Friday

Location

Arundel QLD 4214

Benefits

Pulled from the full job description

  • Referral program
  • Tools provided
  • Uniform provided
  • On-site parking

Full job description

  • 2024 &2025 Bodyshop Award Winner - Best Workplace (MSO)
  • Welcoming team, busy environment. A position for the long term.
  • Permanent position, Monday to Friday - no weekends!


At AMA Collision Arundel, we are a large, spacious facility leading the way in high quality collision repairs. Our team of 42 includes long serving team-members complimented by a new crew coming through.

Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot Welders and 6 front draft Prep bays.

Great staff facilities including secure onsite staff parking, large lunchroom, coffee and vending machines and weekly staff lunches!

The Opportunity

We have an exciting opportunity for an experienced Customer Service Officer to join the team at AMA Collision Arundel.

Permanent position. Monday to Friday. 8am - 4.30pm.

We are seeking a Customer Service professional with strong administration and invoicing experience to join our Customer Service team. You will be assisting and supporting our wider team and managers with administration and invoicing support and liaising with our external stakeholders (insurers etc).

Apply or call us today on 07 5532 3716 for a confidential chat.

What You'll Do

  • Ensuring the environment is always customer friendly
  • Greeting customers on arrival.
  • Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
  • Contacting customer to ensure that they are satisfied with the AMA experience
  • Telephone and email correspondence
  • Supporting management with inventory (parts, paint, consumables etc)
  • Liaise with insurance providers regarding claims/repairs

What We're Looking For:

  • Proven experience within a Customer Service position
  • Highly professional and personable with strong relationship building skills
  • Strong systems experience and competent computer abilities
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines and follow company processes and procedures
  • Able to work effectively and collaboratively with the team

Why AMA Collision?

Because Careers Driven By You isn’t just a tagline – it’s our promise. We back you with:

  • Stability – AMA Group’s national network of 140+ sites
  • Training & career growth opportunities
  • Reward & recognition programs
  • Referral bonuses if you bring a mate
  • Discounts on parts and tools
  • Uniforms provided
  • 24/7 free counselling for you and your family

About AMA Collision & AMA Group

AMA Collision is part of AMA Group — the largest collision repair network across Australia and New Zealand. When you join us, you're not just joining a workshop — you're joining a network of opportunity. With national reach and diverse businesses under one roof, you’ll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.


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