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Job Post Details

Regional Technical Specialist - job post

BYD Australia
Perth WA
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Location

Perth WA

Full job description

About BYD

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

Position Overview:

As a Regional Technical Specialist in Perth, you will play a key role in supporting the Technical Service function of BYD Service centres. You will provide expert technical advice and hands-on diagnostic support across your assigned region. This includes addressing technical issues, supporting warranty and recall cases, and investigating field concerns to deliver fast and effective resolutions.

This role is critical in bridging the gap between our service network and the national head office by reporting on field issues, product quality concerns, and ensuring continuous improvement in both technical performance and customer satisfaction.

Key Responsibilities:

  • Respond promptly to dealer technical support requests through designated channels.

  • Perform on-site vehicle diagnostics and troubleshooting to support dealers and service centres.

  • Identify and report product quality issues found in the field, support investigations and follow-up actions.

  • Lead the resolution of customer concerns, working with both service teams and end customers.

  • Act as the "eyes and ears" in the field, providing feedback and insights to the Aftersales team.

  • Monitor technician competency levels within your region and recommend targeted training opportunities.

  • Support visits from factory engineers at service centres and Pre-Delivery Inspection (PDI) facilities.

  • Conduct on-site confirmation, analysis, improvement, and training for technical and NPS-related issues.

  • Provide weekly reports summarizing regional operations, including technical support activities, major quality concerns, urgent incidents, documentation/manual updates, and the status of vehicles pending diagnosis, parts, or repair.

  • Prepare and submit monthly operational reports, covering technical support activities, first-time fix rate, pending vehicle status, and NPS performance.

  • Other ad-hoc tasks as per the business request.

About You – Key Requirements:

  • Certificate III in Automotive Mechanical Technology (Light Vehicle) or equivalent qualification (Automotive Electrician also considered).

  • A minimum of 5 years' experience in a technical support or customer service role within the automotive industry.

  • Master Technician or Diagnostic Technician status is preferred.

  • Strong diagnostic skills and hands-on capability.

  • Excellent written and verbal communication skills, with the ability to communicate complex information clearly.

  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

  • Good understanding of dealership operations, workshop processes, and automotive service best practices.

  • Self-driven, customer-focused, and able to manage responsibilities across multiple locations.

What We Value:

We’re looking for more than just technical expertise. Your feedback from the field—whether it's product-related issues, customer complaints, or dealership operational challenges—is essential to improving our vehicles and services. Your insights will help drive technical excellence and customer satisfaction across the network.

How to apply:

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

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