Avaya Support jobs
- SYENTA PTY LTDCanberra ACT
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.
- Pay: From $6,250.00 per month.
- EverCommerceRemote
- Extended annual leave
- Work from home
- Wellness allowance
- You have experience with contemporary support software such as Zendesk and productivity apps such as Slack.
- You are confident in navigating the ambiguity of not…
- SYENTA PTY LTDCanberra ACT
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Experience: 1–2 years of experience in a customer service, helpdesk, or general office support role.
- Collaboration: Work alongside tech teams and external…
- ArketaAustralia
- Annual leave
- Stock options
- Unlimited annual leave
- Opportunities for advancement
- Our Customer Experience team is the first line of support for the studios, gyms, and wellness providers who run their business on Arketa.
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- AC3Sydney NSW
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- UpMelbourne VIC
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- AshbyAustralia
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- Milestone Technologies, Inc.Sydney NSW
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- Milestone Technologies, Inc.Sydney NSW
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- Voyages Tourism AustraliaYulara NT
- Relocation assistance
- Provide training and support to staff on various IT systems and tools.
- Strong customer focus with the ability to explain technical concepts clearly to non-…
- Medical iTMelbourne VIC 3000
- Manage incoming daily support matter.
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- Alphalake AiAustralia
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Job Post Details
Job details
Pay
- From $6,250 a month
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Dental insurance
Full job description
SYENTA PTY LTD is an Australian deep-tech additive manufacturing startup spun out from the Australian National University in 2021 that designs and builds multi-material 3D electronics printers utilizing a unique electrochemical method.
Job Title: Applications Support Associate
Location: Canberra, ACT
Job Type: Full-Time
About the Role
We are seeking an analytical Applications Support Associate to resolve software and system challenges for our internal operations. This mid-level role is an accessible step for entry-level help desk agents, tech-savvy customer service reps, or IT graduates. You will act as the link between system users and engineering teams to ensure quick issue resolution.
Key Responsibilities
Technical Problem Resolution: Troubleshoot mid-level technical issues involving software configurations, system bugs, and platform integrations.
Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.
Technical Documentation: Write clear, concise internal guides, troubleshooting workflows, and system FAQs.
Cross-Functional Escalation: Isolate complex software bugs and escalate them with diagnostic details to senior engineering teams.
User Onboarding & Education: Guide staff through system updates and configurations, translating technical processes into simple steps.
Requirements & Qualifications
Experience: Experience in IT service management, technical help desk, or application support.
Technical Skill Set: Familiarity with enterprise software platforms, web applications, and database lookups (SQL or API tools).
Analytical Capabilities: Strong problem-solving skills to systematically isolate system faults and application errors.
Communication Skills: Proven ability to explain technical concepts clearly to non-technical business users.
Pay: From $6,250.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Referral program
- Travel reimbursement
- Visa sponsorship
- Vision insurance
Work Location: In person