Avaya Support jobs

Location: Sydney

Contract Type: Permanent

MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.

We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see https://www.minterellison.com/-/media/Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-Dec_2025.pdf)

The Team

Our Digital team at MinterEllison delivers technology solutions that keep the firm running at its best. The IT Services team in Sydney is a tight-knit group focused on providing seamless, high-quality technology support to our people and clients. We pride ourselves on a collaborative culture, a commitment to continuous improvement, and ensuring every user experience is exceptional - from the boardroom to the desktop.

Your Role

We are seeking a Desktop Support Analyst to join our IT Services team in Sydney. This is an excellent opportunity for a hands-on technology professional who enjoys solving problems and supporting people.

Working as part of a rotating shift roster (currently 7:30am–6:00pm weekdays), you will provide proactive second-level desktop support and play a key role in ensuring our technology environments run smoothly. You will also participate in a national on-call roster for after-hours support.

Key responsibilities include:

• Providing frontline technical support face-to-face, over the phone, and via ServiceNow - managing incidents and requests from start to finish
• Taking ownership of support tickets and delivering timely resolutions in line with service levels
• Managing end-user technology assets including device allocation, tracking, and lifecycle management
• Delivering Audio Visual (AV) support - setting up and testing equipment for meetings and events, with a focus on client floor requirements
• Providing real-time support during client meetings and events to ensure a seamless experience
• Collaborating with infrastructure and broader IT teams on AV solutions and service improvements

More About You

We are looking for a customer-focused IT professional who brings:

• Experience supporting a Windows desktop environment (PCs, laptops, printers, mobile devices, remote access, and peripherals)
• Knowledge of VoIP, mobile, and internet technologies
• Familiarity with network and server systems, including switches, routers, and patch panels
• Understanding of ITIL principles and Change Management processes
• Strong communication skills - you can explain technical concepts in plain language
• A proactive, self-starting approach with sound problem-solving ability
• The ability to work calmly under pressure and manage competing priorities
• A genuine desire to help people and deliver excellent service

How to apply

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact Jess.Brown@minterellison.com.