Backpacker jobs

Position Description

Title: Manager – Hillston Backpackers

Employed by: HB Billeting Pty Ltd/Redland Operations Pty Ltd.

Reports to: Group Manager - People

Direct reports: Nil

Effective: October 2024

Location: “Hillston Backpackers” 6 Grattan St Hillston NSW 2675

Redland overview

Redland is headquartered in Brisbane and grows, harvests, packs and markets citrus, pome fruit, table grapes, stone fruit and kiwifruit which are produced on our farms in Queensland, New South Wales, Victoria and Western Australia. Redland is Australian owned with a vision of being the producer of the world’s most desired fruit. Our purpose is to relentlessly invest in producing better quality fruit to meet this vision: everybody, every decision, every day.

People make our business and we want our people to embody the Redland Values:

Make it happen:

We take action. We are direct and frank. We plan ahead and deliver on time. We never give up

Built to last from the ground up:

We are detail-oriented. We think in decades, not years. We look for opportunities. We do it right first time.

Win as a team:

We select and build our team for the long term. We put the team first and celebrate the wins. We hold each other accountable. We turn up prepared and ready.

Never satisfied:

We ask why and challenge the status quo. We are continuously improving. We believe yesterdays’ success is todays minimum standard. We are always learning.

We love it:

We take pride in everything. We let our passion drive us. We have a good time. We make every day count.

Role description

The Manager – Hillston Backpackers oversees the property management, service delivery, and guest services of the Hillston Backpackers in Hillston NSW. HB Billeting Pty Ltd is a related entity of Redland Operations Pty Ltd.

The role will involve the following:

• Oversee the daily operations of the operations and facility ensuring guests have a comfortable stay
• Develop and implement systems and processes to improve operational efficiency
• Analyse operational data to identify areas of improvement
• Managing budgets and costs efficiency
• Ensuring profitability of operations are met
• Develop and implement emergency response plan
• Conduct regular training interval for staff ensuring they are aware of occupational health and safety requirements
• Ensure facility has adequate safety equipment in place
• Hiring staff members required for operations
• Directing staff to ensure property is well managed
• Ensure accommodation facility meets or exceeds guest expectations
• Resolving guest complaint and inquiries in a timely and professional manner

Primary responsibilities:

Property Management

· Rooms management and allocation of accommodation rooms and units to guests

· Hosting

· Project management of maintenance and upkeep of rooms and units

Service Delivery

· Cashier Management & reconciliation

· Banking and associated financial activities

Guest Services

· Reception, check in and check out services, transport support

· Pastoral care of guests, ensures guests needs are delivered and exceeded

· Inbound and outbound bookings management

· Recreational and social activities and support (i.e. Gym, tours, movie nights,)

Experience and qualifications

· Diploma, Advanced Diploma or Associate Degree· 3+yrs Relevant experience in Accommodation Management, guest services

Skills

· Project Management, Inventory Control, Database Management

Competencies

· Communication Skills: Ability to convey information clearly, concisely, and effectively to different audiences.

· Teamwork and Collaboration: Capacity to work well with others, contribute positively to team dynamics, and collaborate toward common goals.

· Stakeholder Engagement: Ability to build trust and rapport to enable a supportive environment for collaboration and foster stakeholder engagement.

· Time Management: Effective prioritisation and organisation of tasks to meet deadlines and manage workload efficiently.

· Initiative: Proactive approach to taking on responsibilities, identifying opportunities for improvement, and contributing beyond assigned tasks.

Job Type: Full-time

Pay: $75,000.00 per year

Ability to commute/relocate:

• Hillston, NSW: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest services: 3 years (Required)

Work Authorisation:

• Australia (Required)

Location:

• Hillston, NSW (Required)

Work Location: In person

Application Deadline: 05/11/2024
Expected Start Date: 18/11/2024