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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Director of Solution Consulting for Financial Services will lead a high-performing team of Solutions Consultants who drive strategic transformation with the ServiceNow AI platform across banking, insurance, wealth, payments and superannuation customers. You will partner closely with Sales leadership to accelerate ACV growth, improve technical-win performance, and shape the next evolution of presales productivity and value delivery.

In this role, you will lead the transformation of presales to an AI-native operating model—embedding AI across qualification, value engineering, demonstration, solution design, and collaboration workflows to materially increase efficiency, accuracy, and business outcomes for our customers and teams. You will develop world-class talent, elevate the work your team delivers, and create a culture of innovation, accountability and excellence. As the hiring manager, I value diversity of thought and experience and believe it strengthens our team and the outcomes we deliver for our customers. This role can be based in Sydney or Melbourne.

What you do in this role:

• Lead, develop and inspire a team of 8–10 high-performing Solution Consultants across Australia, with the opportunity to grow into second-line leadership
• Accelerate pipeline maturity, increase NNACV, improve PoC and Tech-Win conversion rates, and reduce cycle time from discovery to committed opportunity
• Embed AI-first workflows into presales operations to drive year-over-year efficiency gains and measurable productivity uplift
• Partner with the FSI Sales Director as a trusted advisor to shape and execute GTM strategy and achieve or exceed FSI quota performance each quarter
• Build trusted executive relationships (C-Level and C-1) and represent ServiceNow as a strategic transformation partner
• Understand FSI industry and regulatory requirements and translate them into differentiated sales plays and customer value propositions
• Build and develop an internal and external recruiting pipeline, supporting capability growth and long-term succession planning
• Strengthen strategic relationships across the ServiceNow ecosystem (GSIs, resellers, industry partners and advisory firms)
• Collaborate with peer SC leaders to continuously improve the operating model for presales and formalise repeatable processes and innovation
• Champion a positive, inclusive and high-achievement culture where feedback, curiosity and accountability drive performance
• Manage day-to-day operational responsibilities (resource planning, forecasting, reporting, expenses, enablement priorities)
• Build and nurture a Financial Services community across APAC

What you bring to the role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience in leading high-performing presales or technical consulting teams in complex enterprise environments
• Strong commercial acumen with the ability to influence pipeline strategy, forecasting, and customer outcomes
• Ability to communicate compelling business and technical value from C-suite to solution delivery teams
• Depth and breadth of senior customer and ecosystem relationships
• Proven internal matrix leadership and ability to broker compromise across competing priorities
• Track record of high employee engagement, retention, coaching, motivating, and growing talent
• Culture builder who fosters belonging, curiosity, collaboration and performance excellence
• Experience in Financial Services or regulated industries (preferred)
• Willingness to travel as required across ANZ and to the USA

We are committed to creating an inclusive, diverse and equitable workplace. We encourage applications from people of all backgrounds, identities and experiences. If you’re excited about this role but don’t meet every requirement listed, we still encourage you to apply — you may be the perfect candidate.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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