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Beach Cafe jobs in Gold Coast QLD

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    • Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 conference rooms, off-site catering, pool, spa,…
    • With a keen eye for detail and a passion for creating beautifully presented spaces, you will ensure every room reflects the elegance and comfort Sofitel is…
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    • Preparing and serving high-quality espresso-based beverages and other cafe items…
    • 2 or more years of recent experience as a day or cafe manager.
    • Team happiness and effectiveness: Oversee training, rostering, and hiring to maintain a…
    • Experience in a busy café, restaurant, wine bar, or similar hospitality venue.
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    • Providing outstanding eye care and eyewear styling advice tailored to each…
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Job Post Details

Guest Experience All Rounder - job post

AccorHotel
3.9 out of 5 stars
Surfers Paradise QLD
From $34.96 an hour - Casual

Job details

Pay

  • From $34.96 an hour

Job type

  • Casual

Shift and schedule

  • Weekend availability
  • Public holidays

Location

Surfers Paradise QLD

Benefits

Pulled from the full job description

  • Uniform provided
  • On-site parking

Full job description

Company Description


Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 conference rooms, off-site catering, pool, spa, tennis court and gym.

#BELIMITLESS #WorkYourWay #WeAreHeartists #AccorCareersPacific


Job Description


About the Role...

We are looking for a Guest Experience All Rounder to join our dynamic hospitality team. In this versatile role, you will be the backbone of our guest operations, delivering exceptional service while ensuring every guest enjoys a memorable stay. This position is ideal for a flexible, customer-focused professional who thrives in a fast-paced environment and is passionate about creating positive guest interactions.

  • Provide outstanding guest service across front desk, concierge, and potentially reservations, ensuring all inquiries and requests are handled promptly and professionally
  • Support multiple departments including housekeeping, maintenance, and food and beverage to coordinate seamless guest experiences
  • Resolve guest concerns with empathy and efficiency, taking ownership of issues and implementing effective solutions
  • Manage guest check-ins, check-outs, and room assignments while maintaining accurate records and attention to detail
  • Assist with guest check in, providing information about hotel amenities, local attractions, and services available in Surfers Paradise
  • Coordinate special requests and arrangements
  • Contribute to a collaborative team environment by supporting colleagues across departments and maintaining open communication
  • Monitor and respond to guest feedback, identifying opportunities for service improvement and sharing insights with management
  • Maintain a professional appearance and demeanor while representing the organization's commitment to excellence

Qualifications


We are looking for...

  • Experience in a similar role, in a 200+ room hotel
  • Exceptional communication and interpersonal skills with the ability to interact professionally with diverse guests
  • Strong problem-solving abilities and a customer-focused mindset with a commitment to service excellence
  • Excellent organizational and time management skills with the ability to multitask effectively
  • Ability to work collaboratively within a team and support colleagues across departments
  • Attention to detail and accuracy in record-keeping and guest information management
  • Positive attitude, reliability, and a genuine passion for creating memorable guest experiences
  • Availability to work flexible schedules, including weekends and holidays as required
  • Hospitality certifications or training programs (preferred but not required)
  • Previous experience with Opera Cloud desireable
  • Must have Australian Work Rights

Additional Information


We provide uniforms, a laundry allowance on duty meal.

What we can offer you:

  • Social events
  • Accor discounts on accommodation worldwide
  • Discounted meals and beverages
  • Discounted onsite parking
  • Opportunities to develop your skills and career

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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