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Job Post Details

Field Service Engineer – Sydney
systemsGo
·
3.0
Sydney NSW 2000
Full-time

Job details

Pay information not provided
Full-time
Sydney NSW 2000

Full job description

Join a Growing Global Team
systemsGo is expanding rapidly and we’re looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you’re dependable, curious, and excited by new challenges, this is your opportunity to work with a dynamic, multicultural team and grow your skills in a supportive environment.

At systemsGo, we’re recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.


What You’ll Do

  • Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
  • Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
  • Install, configure, and test computer and network systems for projects.
  • Assist with engineering tasks under the guidance of Service Delivery Manager.
  • Communicate effectively with clients and internal teams about system status and requirements.
  • Monitor and escalate critical issues to management when necessary.
  • Support the sales team by gathering technical information during client visits.
  • Follow systemsGo’s methodologies to deliver consistent, high-quality service.
  • Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.

What We’re Looking For

  • Diploma/Degree in Computer Science, Information Technology, or related field.
  • 3+ years’ experience in IT end-user support or service delivery.
  • Hands-on experience with office IT environments (PCs, printers, peripherals).
  • Knowledge of network infrastructure (cabling, circuits, network devices).
  • Strong customer service skills—able to explain technical issues clearly and summarize results effectively.
  • Ability to work independently and as part of a team, following instructions to completion.
  • Solid problem-solving skills and a proactive approach to learning.
  • Language: Professional English required

Technical Skills

  • Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.
  • Office 365 administration experience.
  • Video conferencing support (Cisco WebEx, Zoom, Polycom).
  • Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).
  • Networking experience (firewalls, switches).
  • Familiarity with VDI, Microsoft Azure, MDM solutions.
  • Project coordination experience is a plus.
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