Business Support Manager jobs

• Location: Multiple Western Health Sites
• Employment Type: Full-Time, Ongoing
• Salary: Admin Grade 4 + Superannuation + Salary Packaging

About the role:
The Business Support & Administration Manager is a key member of the divisional team and will have a strong focus on managing the recruitment process and remuneration of Senior Medical Staff and managing the Divisional administrative team. The position will oversee the administrative team in providing support to the Division, including all clinical units, support accurate and timely clinical billing for relevant disciplines, and oversee the purchase of clinical equipment for the theatre suites. The Business Support & Administration Manager will monitor and evaluate systems to improve processes for the development and implementation of the Divisional business plan.

Key responsibilities:

• Management of SMS schedule/profile changes.
• Oversight of clinical billing within the division including fee-for-service, private patient, TAC and Workcover.
• Ensure timely completion of all SMS on-boarding requirements.
• Management of Divisional Clinical Administrative Staff across all campuses; including PA support for HOU and administrative assistance for units.

About you:

• Excellent understanding of recruitment process.
• Grad. Cert., Diploma or similar qualification in Healthcare and Leadership.
• Demonstrates high level management skills.
• Demonstrated knowledge of professional standards as well as legal and ethical requirements.
• Demonstrated ability of assigning priority to responsibilities and meeting time constraints in a dynamic environment.
• Excellent organisational skills.

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Why join us?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you’re passionate about compassionate care, innovation and community wellbeing, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 17 September 2026.

Enquiries: For further information about this role, contact Ellie Papanastassis via [email protected] or 0466 841 064.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

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