Business Support Manager jobs

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

About the role:

MSS Security is looking for a Business Manager for a permanent full-time opportunity to manage the delivery of security services to customers within a portfolio of clients and provide customer service of the highest quality, which satisfies all existing and future customer needs.

Reporting into the State Operations Manager, this role requires someone with the ability to contribute to growing revenue and managing operational effectiveness whilst providing leadership in managing and building high performing teams.

You’ll be responsible for:

• Leading and developing teams across multiple locations, including performance, attendance, recruitment support, coaching and mentoring.
• Building strong, collaborative relationships with clients and key stakeholders.
• Managing day-to-day security operations, audits, incidents, investigations, compliance and risk.
• Ensuring services are delivered safely, efficiently and in line with contractual requirements, rosters and agreed pricing.
• Identifying opportunities to improve customer profitability, operational efficiency and service delivery.
• Supporting quotes, tenders, contract reviews, pricing and costing activities.
• Working with Commercial, Finance and FP&A teams on forecasting, budgeting, month-end reporting and Profit Improvement Plans.
• Using systems including Pronto, RoleCall and TM1 to support accurate reporting and commercial decision-making.
• Ensuring teams are appropriately trained, licensed and compliant with HSE, HR and operational requirements.
• Providing meaningful reporting and insights to clients and senior management.
• Supporting business improvement projects and strategic initiatives across the organisation.

About You

You’ll be a confident and commercially minded leader with:

• Experience managing multiple sites and large teams, preferably within security operations.
• Strong client and stakeholder management skills.
• Excellent people leadership and problem-solving capability.
• Experience with rostering, contracts, HR/IR matters and operational compliance.
• Strong commercial and financial acumen, including costing, pricing, quotes or tenders.
• Excellent communication and reporting skills.
• The ability to analyse information and turn it into practical business solutions.
• A proactive approach to continuous improvement and identifying better ways of working.

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,

• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.