Business Systems Support Manager jobs

About us

DHL Supply Chain offers a challenging yet exciting place to work where every day we ask you to be the best that you can be. In return we offer an excellent working environment and the security of working with the world's foremost logistics solutions provider.

At DHL, we know that people are our greatest strength. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services. We provide the best logistics services for our customers – helping them deliver better results every day.

Working within a challenging and fast paced role you will lead a small dedicated transport systems team providing support to the transport division and wider business. The role is required to be able to be onsite across multiple sites in Melbourne. This role reports to the Senior Director Transport IT.

Please note: Internal DHL applications close 15/09/2026

Responsibilities

• Lead a small dedicated Transport Support team
• Ensure timely day to day technical services and support is provided to the Transport division
• Ensure all systems (scanning, TMS and Web) are operational and achieve maximum up time
• Drive transport systems and innovation within the transport division
• Implementation of new transport systems
• Constant review of Transport System to align with business requirements
• Daily interaction with internal and external stakeholders - providing high quality service and support
• Manage Vendor relationships
• Coordinate and conduct UAT across the business
• Is responsible for Resource Planning including management of the ticketing system

Requirements

• Tertiary qualifications in Business/Transport/Statistics preferred
• Solid Transport System skills and experience
• Strong transport/operational/warehouse knowledge
• In depth experience of logistics and supply chain processes
• Working knowledge of system, network and data base set-ups
• Systems administration background
• Strong analytical & problem solving skills
• Advanced MS Office; specifically MS Excel and MS PowerPoint
• Highly developed written and verbal communication skills
• The ability to work outside of normal business hours required.