Cafe Manager jobs in Blackheath NSW

Sunburst Food Group is an independent hospitality group operating three distinct venues across the Blue Mountains :Café Lurline, Smokey Bundits and Taquería Arriba.

We are seeking an experienced, commercially minded and hands-on Group General Manager to lead our operations across all three venues and help take the group into its next stage of development.

This is a senior leadership role for someone who can lead through managers, understand the numbers behind successful hospitality businesses, build strong systems and take genuine ownership of performance.

Key Responsibilities

• Lead day-to-day operations across all three venues
• Lead, coach and hold venue managers accountable for performance
• Oversee staffing, rostering and labour-cost management
• Monitor sales, labour %, COGS, waste, average spend and controllable expenses
• Review venue performance against budgets and agreed targets
• Improve operating systems, procedures, reporting and accountability
• Oversee stock control, purchasing and supplier performance
• Maintain high standards of customer service, cleanliness, food safety and compliance
• Manage guest feedback and ensure effective complaint resolution
• Coordinate marketing, promotions, events and local partnerships
• Conduct structured management meetings and ensure agreed actions are completed
• Identify operational and financial risks and implement practical solutions
• Build management capability so venues operate effectively without constant owner involvement

Growth &* Future Development*

• Proven ability to scale and grow a hospitality business
• Develop a practical and commercially sound growth roadmap
• Assess potential new sites, formats and hospitality concepts
• Build repeatable operational systems capable of supporting future expansion
• Develop strong management and leadership pipelines
• Develop commercially sound expansion plans
• Establish and track growth readiness as a measurable KPI

About You

You will ideally have:

• Significant senior hospitality management experience, preferably across multiple venues or concepts
• Demonstrated experience growing or scaling hospitality operations
• Strong knowledge of restaurant P&Ls, budgeting and forecasting
• Strong labour, food and beverage cost-control experience
• Proven experience leading and developing managers
• Strong commercial judgement and problem-solving ability
• Experience with POS, rostering, reservations and reporting systems
• Sound understanding of Australian workplace requirements, WHS, food safety and RSA
• Excellent communication and leadership skills
• The confidence to address underperformance and have difficult conversations when required
• Availability to work across the operating week, including some evenings and weekends when business needs require it

The Person We’re Looking For

You are commercially sharp while still understanding genuine hospitality. You’re hands-on and visible when required, but you know how to lead through managers rather than becoming the permanent shift replacement.

You’re calm under pressure, organised, accountable and consistent with follow-through.

Most importantly, we’re looking for someone who can strengthen our existing businesses, develop our people and systems, and create a strong foundation for sustainable future growth.

How to Apply

Please submit your CV along with a* brief cover letter* outlining:

• The number and type of hospitality venues you’ve previously managed.
• Your experience managing P&Ls, labour costs and COGS.
• An example of a venue or hospitality business you’ve helped improve operationally or financially.

Pay: $90,000.00 – $105,000.00 per year

Benefits:

• Employee discount

Experience:

• Hospitality: 3 years (Required)
• General Manager: 3 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person