Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People, Drive for Results, Customer Focus & Accountability.

We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you!

We're currently hiring for the following positions:

Multiple Cafe all rounders
Kitchen Hand
Team Leader

A day in the life of a cafe all rounder at SOHO....

Prepare and serve food and beverages to cafe standards.
Greet and interact with customers in a warm and professional manner.
Operate the POS system and handle transactions accurately.
Restock supplies and ensure the front of house is always well presented.
Maintain cleanliness and hygiene across all areas of the cafe.
Handle both cash and card payments efficiently.

A day in the life of a Kitchen Hand at SOHO.....

Clean and maintain general kitchen areas, including dishwashing and waste management.
Unpack and sign off deliveries, ensuring stock is rotated and packed away properly.
Ensure all food is prepared and handled in line with food safety and hygiene regulations.
Maintain a clean, organised, and well stocked food preparation area.
Serve customers efficiently and courteously.
Work as part of a team to meet daily service targets and standards.

A day in the life of a Team Leader at SOHO.....

Manage received goods at the cafe and place orders with our suppliers.
Verify and submit invoices accurately.
Train front of house team members in store processes and procedures.
Maintain a clean workspace in accordance with our hygiene standards.
Report and communicate necessary information and feedback to the Cafe Manager regarding all aspects of cafe operations.
Assist with food and beverage preparation, including coffee service when required.

In your application, please outline which of the above positions you are interested in and your availability.

About You

To be considered for these roles, you must display the following:

Cafe all rounder: Minimum 1 year of cafe experience as an all rounder or a Barista (must have prior coffee making skills).
Kitchen hand: Minimum 1 year of hospitality experience, ideally in a Kitchen hand or similar role.
Team leader: Prior experience in a Team leader or Supervisor position, where you were responsible for ordering stock.
Ability to work as part of a team.
Excellent communication and interpersonal skills.
Basic understanding of food safety and hygiene (training can be provided).
Organised and efficient with good communication skills.
Willingness to learn with a can-do attitude.

Why Join Us?

Fun, inclusive, and supportive team culture.
Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
Opportunity to grow and develop skills within the hospitality sector
Generous employee discounts across a range of our products and retail partners through our Beny app.

We’re not just here for our customers’ journeys - we want to make every career journey better too! Apply now!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.