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    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • View all Phoenix Data Systems, Inc. jobs - Remote jobs
    • Salary Search: Technical Support Specialist salaries in Remote
    • One year of experience supporting customers via email in similar tech support roles.
    • Becoming familiar with and being able to use support documentation and…
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    • Building trusted relationships with the people you support.
    • Build your technical skills with paid training, certifications and mentoring.
    • You have experience with contemporary support software such as Zendesk and productivity apps such as Slack.
    • You are confident in navigating the ambiguity of not…
    • The primary responsibility is to attend inbound calls for customer support from the existing customers.
    • Technical or any graduate with prior technical expertise…
    • Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency.
    • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience.
    • Responsible to adhere to set internal controls.
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    • The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office…
    • Experience in an IT support / helpdesk role (or equivalent).
    • We’re seeking an IT Support Technician to provide day-to-day technical support to staff.
    • Should have technical knowledge of diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and…
    • Participate in ongoing learning opportunities to expand technical and customer support capabilities.
    • This role is ideal for individuals looking to build…
    • 1–2 years’ experience in a technical support, helpdesk, or IT support role; exposure to a SaaS or enterprise software environment is advantageous.
    • Effective communication skills when troubleshooting technical issues.
    • A positive attitude and can-do mindset, fostered by your proven track record of helping…
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    • Experience managing multiple support requests while maintaining quality and accuracy.
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    • Working directly onsite with schools to support our managed services offering and providing technical support to staff/students/guests.

Job Post Details

Technical Support Specialist - job post

Phoenix Data Systems, Inc.
Remote
Full-time

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Health insurance
  • Annual leave
  • Dental insurance
  • Life insurance

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

  • Deliver professional and top-quality customer service to all customers while performing within departmental targets
  • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
  • Document all customer interactions consistently, thoroughly and free of grammatical errors
  • Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

  • BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
  • Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

  • Microsoft SQL Server experience
  • Microsoft Web Server (IIS)
  • Experience with quality assurance practices and methodologies

Benefits

  • Monthly phone and internet allowances
  • Employer pension and National Insurance contributions
  • Life Insurance
  • Business travel insurance
  • Bonuses
  • TS Commissions
  • Paid UK public holidays
  • Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to HR@goaims.com

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance

Work Location: Remote

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