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    • We are seeking an ICT customer support officer who is able to provide user support, training and guidance on computer systems.
    • View all Acira Consultancy Pty Ltd jobs - Greater Adelaide SA jobs - Customer Support Coordinator jobs in Greater Adelaide SA
    • Salary Search: ICT Customer Support Officer salaries in Greater Adelaide SA
    • Experience in an IT support / helpdesk role (or equivalent).
    • We’re seeking an IT Support Technician to provide day-to-day technical support to staff.
    • Resolve customer technical issues effectively and efficiently through multiple support channels.
    • This role provides outstanding technical support and customer…
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    • ✔️ 6-12 months of recent call centre or high-volume phone-based experience.
    • Help customers daily – Answer calls, emails & chats (50-60 per day).
    • This position serves as a primary escalation point for complex hardware/software incidents that cannot be resolved at the initial support level, ensuring…
    • The ability to assist non-technical people understand technical aspects.
    • Highly skilled client support and relationship management skills.
    • Excellent communication and technical Experience.
    • Comply with procedures and support the customers to meet its duties under the relevant safety and…
    • Previous experience in call centre, customer service, or healthcare support role.
    • The ideal candidate will have experience in healthcare customer service,…
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    • Full training, coaching and ongoing support.
    • Work from home for a minimum of 12 hours per week, with shifts available from 4:00 pm to 7:00 pm, four afternoons…
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • Triage support requests, troubleshoot and provide first / second level support.
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    • An experienced support professional with a strong background in workplace technology, end-user computing, deskside support, field services, or technical…
    • Some out-of-business hours support is required for critical priority support incidents and planned production activities.
    • Work Type: Fixed-term - Full-time.
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • You will be responsible for end-user support, proactive maintenance, troubleshooting applications and hardware configurations along with project delivery…
    • Strong communication and listening skills, with the ability to explain technical issues to non-technical users.
    • Work type: Permanent Full Time.

Job Post Details

ICT Customer Support Officer - job post

Acira Consultancy Pty Ltd
Greater Adelaide SA
$90,000 - $120,000 a year - Full-time

Job details

Pay

  • $90,000 - $120,000 a year

Job type

  • Full-time

Location

Greater Adelaide SA

Benefits

Pulled from the full job description

  • Visa sponsorship

Full job description

313112 ICT Customer Support Officer

We are seeking an ICT customer support officer who is able to provide user support, training and guidance on computer systems. Diagnose and fix software and hardware issues, maintain network infrastructure and help users run applications smoothly.

Tasks include:

Provide solutions to problems through determining software and hardware requirements

Query response on software and hardware problems

Install and download appropriate software

Adapt exisiting programs to meet users’ requirements.

Design and maintain websites as well as implementing computer networks

Repairs equipment such as terminals, printer and modems

Assemble, instal, maintain and repair computer systems software and hardware including any related equipment

Salary 90 - 120K

Visa Sponsorship available

Location - Adelaide & Melbourne

Pay: $90,000.00 – $120,000.00 per year

Work Location: In person

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