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Call Centre jobs in Melbourne VIC

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    • Handle inbound calls and assist with a variety of general banking inquiries, including:
    • You’ll play a key role in ensuring customer satisfaction through…
    • View all Foundever jobs - Melbourne jobs
    • Salary Search: Customer Service Representative salaries in Melbourne VIC
    • See popular questions & answers about Foundever
    • Work Type: Fixed-term - Full-time.
    • Fixed-term, full-time role until 30th June 2028, earning $81,496 - $98,955 per year, plus super.
    • Answer overflow reception calls and transfer customers to the appropriate department.
    • Handle inbound calls relating to roadside assistance, accident support,…
    • Then there's the customer whose day didn't go to plan, who left us honest feedback and isn't expecting anyone to actually call them back.
    • Experience in business to business customer service or contact centre.
    • You'll play a critical role in keeping one of Australia's largest food and fuel retail…
    • Full-time and casual positions available.
    • We are Australia’s leading supplier and manager of airport baggage and trolley services, with established operations…
    • ✔️ 6-12 months of recent call centre or high-volume phone-based experience.
    • Help customers daily – Answer calls, emails & chats (50-60 per day).
    • We provide a superior level of service as well as identify opportunities to enhance our customer experience through active promotion of our products and…
    • As a Call Centre Agent and the critical front line for our water utilities client, you are responsible for providing professional, efficient, and empathetic…
    • Answering a high volume of inbound calls.
    • Recording activity in the database with 100% accuracy.
    • Supporting and liaising with the broader team where needed;…
    • Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so…
    • Proven experience as a Team Leader or Supervisor within a fast-paced contact centre environment.
    • Coaching & Mentoring: Delivering constructive feedback,…
    • Fixed-term, full-time role until 30th June 2028, earning $81,496 - $98,955 per year, plus super.
    • Provide clear advice about the financial assistance scheme.
    • Ability to work from home 1-2 days a week, though must be available to work in the office located in Derrimut (3026) every Monday.
    • At least 2 years prior call centre experience is required.
    • Proven developed skills in usage of common call centre software.
    • Manage outbound and inbound calls.

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Job Post Details

Foundever logo

Customer Service Representative - job post

Foundever
3.4 out of 5 stars
Melbourne VIC•Remote
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Full job description

Req ID#: 403723
Melbourne, Victoria, AU
Job Description:

About us

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

About you

We’re looking for individuals with:

  • Customer service experience (highly desirable)
  • A genuine interest in banking or financial services
  • Strong computer skills and the ability to navigate multiple systems
  • Resilience and professionalism in a fast-paced environment
  • A Grade 12 qualification (or equivalent)

What you will do

  • Handle inbound calls and assist with a variety of general banking inquiries, including:
    • Providing account balances
    • Replacing debit and credit cards
    • Updating personal information
    • Resolving issues with online banking
    • Investigating transactions and disputes
    • Managing fraud inquiries
    • Logging complaints and capturing feedback
  • Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site)

  • Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm
  • Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required

What we offer

  • Full-time comprehensive training
  • Private healthcare policy discounts
  • Staff perks – access to platform with discounted products and services
  • Performance based incentives*
  • Monthly social engagement activities

Important Information

  • During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
  • If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
  • Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

  • Terms and conditions apply.
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