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Call Centre jobs in Melbourne VIC

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    • Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies).
    • Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (…
    • ✔️ 6-12 months of recent call centre or high-volume phone-based experience.
    • ✅ Access upcoming contact centre roles before anyone else.
    • 1-2 years’ experience in call centre/office environment.
    • Handle inbound and outbound customer calls and emails professionally.
    • Passion to grow within a company.
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    • As a Contact Centre Representative, you’ll be the first point of contact for our guests, turning calls, emails, and chats into moments that matter.
    • Experience as a customer service agent in a call centre, with active listening and call flow control.
    • At MyIntegra, our Customer Service Specialists are the…
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    • Previous experience in customer service, hospitality, retail, or call centres.
    • By submitting your application, you are registering your interest for future…
    • As a Call Centre Agent and the critical front line for our water utilities client, you are responsible for providing professional, efficient, and empathetic…
    • Answering a high volume of inbound calls.
    • Looking to join a company where they will provide you with the training and tools to best succeed in your role?
    • Our thriving call centre deals with warm leads and pair exceptional customer conversations with a relentless, can-do attitude, proving that with the right…
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    • Previous customer service experience within a contact centre/hospitality or retail environment.
    • As a Phone-Based Customer Service Representative at a state-of-…
    • Answer incoming calls and manage service booking requests.
    • Call centre experience or other relevant customer service background.
    • What will you be doing?
    • Previous experience booking appointments within a call centre role preferred.
    • Proficiency in using call centre software and CRM systems is a plus.
    • Handle inbound calls and assist with a variety of general banking inquiries, including:
    • Foundever is a global leader in the customer experience (CX) industry.
    • Working in a fast-paced inbound call centre environment, you will be handling an average of eighty calls per shift.
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    • 1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changing.
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Job Post Details

Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies) - job post

ANZ Banking Group
4.1 out of 5 stars
Melbourne VIC•Hybrid work
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Weekend availability
  • Evening shift

Location

Melbourne VIC•Hybrid work

Benefits

Pulled from the full job description

  • Work from home

Full job description

Job Title:
Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies)

Req ID:
116744

Department:
SB Bank Contact Centre

Division:
Suncorp Bank

Location:
Melbourne

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you

Ready to build a banking career that works with your life - not against it?

Suncorp Bank is looking for passionate, customer-focused individuals to join our vibrant Contact Centre team as Full-Time Banking Consultants, supporting customers during evenings and weekends (with shifts available up to 10:00 PM).This is the perfect opportunity for those who thrive outside the traditional 9–5. From day one, you’ll be set up for success through structured training, hands-on coaching, and ongoing support. Once you’re up and running, enjoy the best of both worlds with our hybrid working model - combining time in the office with the flexibility to work from home.

If you’re ready to grow your career in a supportive, flexible, and people-first environment, this could be your perfect next move.

Role Type: Multiple vacancies - full time, permanent roles
Role Location: 833 Collins Street, Docklands VIC 3008
Focus: Weekend availability and evening shifts (up to 10:00 PM) Training Requirement

Full training attendance is required to build your skills before moving into your evening and weekend shifts.

Training period: 20 July – 28 August
Training hours: Monday – Friday, 8:30AM – 5.00PM

Roster Options – Full Time
Shifts run within set start windows and are approximately 8 hours, offering a balance of consistency and flexibility to help you plan your day with ease.

Start Windows
Tuesday to Saturday: 11:00AM – 1:30PM start window (8H)
Sunday to Thursday: 11:00AM – 1:30PM start window (8H)

Evening Coverage Requirement
Availability is required for shifts finishing as late as 10:00PM, scheduled in line with operational needs What will your day look like?

As a Banking Consultant, you’ll be at the heart of the customer experience—helping make banking simpler, smoother, and more human every single day. You’ll make a real impact by:

Supporting customers via phone with banking enquiries
Deliver clear, empathetic, and efficient service
Build trust through communication and problem-solving
Work collaboratively in a team environment
What will you bring?

You don’t need to have all the answers on day one- curiosity, confidence, and a willingness to learn will take you a long way here. What matters most is the mindset you bring.

Ideally, you’ll bring:
Strong customer focus and communication skills
Willingness to learn and adapt
Basic tech confidence
Resilience and a positive, team-oriented attitude
Availability for evenings and weekends

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers . You can

08/06/2026 , 11.59pm, (Melbourne Australia)
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