Case Management Support Worker jobs

Job description
Agency Department of Children and Families Work unit Regional Services, Greater Darwin
Job title Case Support Worker Designation Administrative Officer 3

Job type Full Time Duration Fixed up to 12 months
Ongoing

Salary $70,839 - $76,115 Location Darwin and Palmerston

Position number 2385 RTF 359131 Closing 29/10/2026
Contact Officer DCF Recruitment on 08 8922 7437 or DCF.GreaterDarwinRecruitment@nt.gov.au
About the agency https://families.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=359131

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
Provide administrative and casework support services to children and families who are clients of the Department of Children and Families.
Key duties and responsibilities
1. Collaborate with caseworkers and families and carers to achieve the goals identified in the case plan.
2. Participate in the provision of access arrangements as directed, including transport, observation and supervision of access.
3. Assist parents and family members to develop appropriate parenting skills and support networks to facilitate their ongoing care of

their children as identified in the case plan.
4. Document progress toward achieving goals and participate in regular review of goals identified in case plans.
5. Assist the team as required.
6. Under the guidance of a Team Leader manage Family Support and After Care support cases.
7. Prepare accurate reports as required.
8. Participate in the Department’s After-Hours Service and assist in delivering the Department’s statutory welfare group responses in

accordance with the Emergency Management Act.
Selection criteria
Essential
1. Knowledge and experience regarding Aboriginal cultural values and perspectives and demonstrated ability to work closely with

Aboriginal children and families in the community.
2. Knowledge of parenting issues including cultural diversity in child rearing, child development, and different ways to manage children’s

behaviour, hygiene, nutrition and learning.
3. Good written and oral communication skills and computer literacy.
4. Understanding of the concept of client rights and the ability to show respect for client’s rights.
5. Ability to work as a member of a team and an ability to interact effectively with people of diverse cultures.
6. Good organisational skills including the ability to work independently and manage time effectively and ability to maintain

confidentiality.
7. Flexibility with regard to days and hours of work and a willingness to work shift work.
8. A current driver’s licence and preparedness to travel in 4WD vehicles and light planes as required and ability to undertake travel

including overnight stays as necessary.
Desirable
1. Understanding of the dynamics of child abuse and neglect and of the Care and Protection of Children Act 2007 as the context for

practice.
2. Certificate 3 in Community Services or equivalent.

Further information
The recommended applicant will be required to hold a current Working with Children Clearance notice and undergo a criminal history
check (a criminal history will not exclude an applicant from this position unless it is a relevant criminal history).