Case Management Support Worker jobs

About the Opportunity

The Case Manager/Youth Coach role is based in the Western Metro Melbourne area and provides case management support to young people who are at risk of becoming homeless or new to homelessness. The role involves working alongside the young person to support them identify their own goals and to stabilise their housing situation or find their own independent accommodation.

About you

We are looking for someone who can:

• Provide comprehensive outreach and case management support for young people and their families, within the Detour coaching framework.

• Provide effective early intervention strategies for “at risk” young people and their families, in conjunction with the Detour team, partners and service providers.

• Plan, deliver and co-facilitate group work initiatives.

• Complete regular reporting, data collection, and record keeping.

• Promotion of the program both internally and externally

Benefits of working with MCM include:

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

Essential:

• Bachelor of Youth Work, Social Work, or a related discipline.

• Significant experience in working with and providing casework to young people and their families, particularly within the context of early intervention and youth homelessness.

• An understanding and experience with the youth homelessness sector and/or mainstream services, including knowledge of patterns, trends and systemic issues.

• An understanding of key issues as it relates to youth homelessness and family breakdown.

• Demonstrated ability to work collaboratively with other organisations in the education and welfare sectors, in formal and informal partnerships, to achieve client outcomes.

• Extensive knowledge of casework principles.

• Demonstrated capacity to deliver group work initiatives.

• An understanding of the requirements for ensuring child safety.

Screening Criteria:

• National Police check

• Working with Children check and NDIS Worker Screening check or ability to obtain

• Valid Victorian Drivers license

• Right to Work in Australia

Applications for this role will close on 7 August 2026 /or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.