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Case Manager jobs in Newcastle NSW

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    • IVF Case Manager – Superannuation Early Release | $60,000-$65,000 + Bonuses | 100% Remote.
    • This is a fully remote, work-from-home role* with flexible hours…
    • Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims.
    • Develop and deliver change strategies for transformation programs, with a focus on people experience and adoption.
    • We’re seeking a proactive professional to deliver expert contractual guidance, strengthen commercial performance, and safeguard our business interests…
    • Focus on strategic collaboration and case management specifically for Workers' Compensation claims for corporate clients to optimize return to work and health…
    • Employment Type: Temporary Full-Time (12-month contract).
    • Salary from: $78,000 to $84,799p.a. plus employer superannuation and annual leave loading.
    • Employment Type: FP - Full-Time Permanent.
    • Generous NFP salary packaging available (up to $15,900/annum).
    • Birthday Leave | 5 weeks annual leave after 2 years of…
    • Help strengthen community resilience by supporting disaster preparedness, response and recovery efforts across New South Wales.
    • Strong computer literacy and experience maintaining accurate client records and case notes.
    • Deliver trauma informed case management and support to people…
    • Program Management, Project Management, Project Officer.
    • At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood,…
    • The Vocational Pathways Specialist provides early and tailored one-on-one job-seeking support for injured workers with a psychological injury who are unable to…
    • Position Type: Permanent Full Time.
    • Newcastle based, supporting the Newcastle and Hunter regions.
    • Competitive salary + tool of trade (vehicle) + quarterly…
    • This role plays a critical part in delivering technology outcomes that directly support local communities across Australia and New Zealand.
    • You'll also play a key part in strengthening HNE's rural workforce by building hiring manager capability, enhancing talent pipelines and developing targeted…
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Job Post Details

IVF Case Manager – Superannuation Early Release - job post

www.accessmysuper.com.au
Australia•Remote
$60,000 - $65,000 a year - Full-time

Job details

Pay

  • $60,000 - $65,000 a year

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Professional development assistance
  • Salary packaging
  • Work from home

Full job description

IVF Case Manager – Superannuation Early Release | $60,000-$65,000 + Bonuses | 100% Remote

The Opportunity:

Access My Super is seeking motivated IVF Case Managers to join our growing team. We help Australians access their superannuation for essential IVF medical treatment through the ATO's Early Release initiative.

This is a fully remote, work-from-home role with flexible hours within business hours (9am-5pm). You can be based anywhere in Australia – city or regional.

What You'll Do:

  • Contact patients within 24 hours of clinic referral
  • Explain the early release process and guide patients through applications
  • Coordinate GP and psychiatrist appointments and collect required treatment documentation
  • Liaise with our IVF clinic partners in the preparation of super release applications
  • Prepare and lodge applications with the Australian Taxation Office
  • Manage 20-40 active cases through a 15-25 day process
  • Maintain detailed CRM records and provide clinic updates
  • Build and support relationships with our partner IVF clinics

What We're Looking For:

  • Experience working admin in the IVF medical field is mandatory
  • Strong phone and email communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Self-motivated and disciplined (essential for remote work)
  • Comfortable with CRM systems and Microsoft Office
  • Attention to detail – errors delay applications
  • Empathy for patients in stressful financial and medical situations

Bonus Points:

  • Previous experience in additional healthcare, insurance, or customer service
  • Knowledge of Australian superannuation system
  • Experience in high-volume call environments

What We Offer:

Salary: $60,000 - $65,000 (based on experience)
Performance Bonus: Up to $5,000 annually based on KPIs
Career Growth: Clear pathway to Senior Case Manager
100% Remote: Work from anywhere in Australia
Equipment Provided: PC Equipment– all supplied
Full Training: Comprehensive onboarding program

Requirements:

  • Australian residency with work rights (essential for ATO compliance)
  • Reliable home internet and quiet workspace
  • Ability to work independently with minimal supervision

To Apply:

Upload a resume and a brief cover letter (or send it to careers@accessmysuper.com.au) explaining:

  • Your previous experience in the IVF or related medical environment
  • Past experience with remote work and why remote work suits your situation
  • Your experience managing multiple priorities in a fast paced environment

We're hiring immediately – suitable candidates will be contacted within 3 business days. Please ensure you include a cover letter, or your application will not be prioritized.

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Benefits:

  • Professional development assistance
  • Salary packaging
  • Work from home

Work Location: Remote

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