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    • Support residents and outreach clients through ongoing case management and advocacy.
    • Maintain accurate client records, case notes, and reporting requirements.
    • View all The Salvation Army jobs - Surry Hills jobs - Case Manager jobs in Surry Hills NSW
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    • You’ll play a pivotal role in shaping the client experience from guiding new families through their care journey to ensuring ongoing support meets evolving…
    • Manage a small low-complexity caseload and provide basic case coordination under appropriate supervision.
    • You will also manage a small caseload of clients with…
    • This role is ideal for someone who genuinely enjoys building relationships and creating positive customer experiences.
    • Understanding of relevant health and welfare issues impacting young people experiencing homelessness and the ability to demonstrate this knowledge in the…
    • You will join teams with experienced and capable managers, and have the full support of a well-planned training and onboarding function.
    • Manageable caseloads that support quality case management.
    • Participating in medical case conferences with injured workers and treating practitioners.
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    • Proven experience in case management and customer support - handling objections.
    • Takes full ownership of own case file and acts as backup to designated buddy…
    • Monthly rostered days off, or.
    • Managing a full portfolio of physical and psychological injury claims.
    • Building strong, empathetic relationships with injured…
    • Boost your take-home pay with generous tax-free salary packaging benefits.
    • We are looking for an organised and detail-focused NDIS Quality & Service Coordinator…
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    • As the Injury Management Case Specialist, you’ll provide specialised Work Health Safety (WHS) services, focusing on work-related injury management and workers…
    • The AHRT provides face to face field responses to children and young people in the metropolitan area and works with regional on call teams to provide an after-…
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    • Please note, As we cater for pre-school aged children, the successful candidate must have their diploma qualifications and/or ECT qualification.
    • We have opportunities available within our Long-Term Income Protection teams.
    • Proactively manage a portfolio of income protection claims.
    • Maintain clear, accurate records that support risk assessment and early case coordination.
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Case Manager - Homelessness
The Salvation Army
·
3.9
Surry Hills NSW
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army Australia’s Homelessness Stream delivers high-quality, person-centred services to individuals and families at risk of or experiencing homelessness. We provide accommodation, case management, outreach, financial assistance, and connections to specialist services – supporting people to rebuild independence and stability.

About the role

Join Foster House and make a meaningful difference in the lives of individuals and families experiencing homelessness. As a Case Manager, you will provide trauma-informed, person-centred support that empowers clients to achieve housing stability, strengthen social connections, and build pathways to independent living.

Reporting to the Team Leader, this is a full-time permanent role based in Surry Hills. Salary is in accordance with SCHADS Crisis Level 2.

How you will make an impact

  • Deliver case management, crisis intervention, and transitional support in line with the National Homelessness Stream Model of Care.
  • Develop, implement, and regularly review tailored case and care plans with clients.
  • Support residents and outreach clients through ongoing case management and advocacy.
  • Conduct risk assessments and safety planning for outreach and offsite activities.
  • Maintain accurate client records, case notes, and reporting requirements.
  • Collaborate with multidisciplinary teams and external agencies to achieve positive client outcomes.
  • Contribute to a safe, inclusive, and culturally responsive service environment.

What you will bring

  • Diploma or higher qualification in Community Services, Social Work, or a related field (or currently working towards a degree).
  • Experience in case management and supporting people experiencing homelessness, mental health challenges, AOD issues, or other complex needs.
  • Sound understanding of trauma-informed practice and client-centred approaches.
  • Strong stakeholder engagement, communication, and documentation skills.
  • Ability to work collaboratively and adapt to changing service needs.
  • NSW Working with Children Check.
  • Willingness to complete a Nationally Coordinated Criminal History Check.
  • Current Driver’s Licence (desirable).
  • Flexibility to travel and work varied hours as required.

How to apply

If you are passionate about supporting vulnerable people to achieve lasting outcomes and want to be part of a values-driven organisation, we would love to hear from you. Apply today.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

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